Solutions Architect, WAMS

The Company 2025 Deloitte Technology Fast 50 Canada Recipient 🏆 SpryPoint is revolutionizing how utilities serve their communities. As a high-growth software company, we're shaking up the status quo in the utility industry with the first and only cloud-native platform built specifically for modern utilities. Founded by industry veterans in 2012, we've grown from a profitable startup to a rapidly scaling company of 285+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers. We deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that modernize the entire meter-to-cash process. What sets us apart? Our "updates, not upgrades" approach, user-centric design, and unwavering focus on customer success—achieving 100% customer reference ability. Backed by strategic investment from Norwest Venture Partners since 2023, we're accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence. Join our award-winning team in transforming an essential industry that powers communities across the Americas. ✨ Position Overview ✨ We’re looking for an experienced Solution Architect for Work and Asset Management projects to join our team and help us exceed customer expectations. As a key player in our organization, you’ll work closely with utility clients to design, implement, and optimize Work and Asset Management solutions that address complex business needs. 📌 Responsibilities

Partner with clients to align their business goals with SpryPoint’s best-in-class solutions

Partner with clients to assess their Asset Management and Work Management programs in place and provide a roadmap for improvements and achievement of client goals with these programs

Lead discovery sessions, process reviews, and integration designs to deliver tailored solutions

Ensure high-quality implementations by conducting audits, reviewing documentation, and providing feedback on process designs

Oversee system configuration and provide input on training and testing materials

Maintain and update project documentation, including issue logs, configuration guides, and test cases.

🎓 Qualifications and Competencies

5+ years of experience in leading and participating in the implementation of Asset Management and Work Management enterprise software for local governments and Utilities

Proven ability to map processes and manage large process mapping projects

Experience with Utility Customer Information Systems and Customer Engagement Portals is a plus

Experience leading software implementation project teams is a plus

Strong understanding of relational databases and SQL

Excellent communication skills, with a talent for presenting complex concepts clearly

A passion for learning and staying ahead of the curve in a rapidly changing industry

Strong interpersonal skills, with the ability to build relationships and collaborate with clients, senior management, and team members

A sharp, analytical mind, capable of solving complex problems quickly and efficiently

In-depth knowledge of implementation methodologies for large-scale software projects

The ability to work under pressure while managing multiple priorities

Familiarity with analyzing large data sets is a bonus

Knowledge of Reporting & Business Intelligence platforms is a plus.