Shape customer success at Synthesia as a Solutions Architect, driving adoption and measurable impact through strategic technical solutions across sales and engineering.
Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.
As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.
Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.
We’re looking for a Solutions Architect to help build and define this function at Synthesia. This is a critical role - you’ll shape how we partner with customers to drive adoption, value, and measurable business impact.You’ll work across Sales, Product, Engineering, and Customer Success to design solutions that unlock value at scale. This is not just implementation - it’s about architecting customer success, proving what’s possible, and accelerating customers toward full platform maturity.You will be both strategic advisor and technical architect, helping customers:
Make the right technical decisions
Deploy the product and integrations successfully
Operationalize change and scale
Connect use cases to business outcomes
This role blends technical hands-on depth, commercial awareness, executive influence, and platform thinking.What you’ll do
Lead customer implementations end-to-end, ensuring adoption, measurable outcomes, and long-term scalability.
Design architectures that map Synthesia’s capabilities to high-value customer use cases.
Partner with Sales on solution scoping, proposals, API demos, and deal strategy.
Build proofs of concept to demonstrate the art of the possible and accelerate customer buy-in.
Create playbooks, frameworks, and integration patterns that help us scale how we deliver value.
Act as a trusted advisor to technical and business stakeholders — including VP- and C-level audiences.
Collaborate with Product and Engineering to bring the voice of the customer into platform evolution.
Contribute to platform thinking — helping shape how we scale Synthesia from product → ecosystem.
5+ years in Solutions Architecture, Technical Consulting, or Pre-Sales within a SaaS environment
Strong project & stakeholder management across multiple workstreams
Hands-on experience working with APIs, workflows, or integrations
Excellent storytelling and communication skills — able to engage technical and executive teams
A commercial mindset — understanding how architecture drives adoption, retention, and expansion
Proven experience building scalable frameworks, architectures, or delivery models
Curiosity, initiative, and a builder mentality — with comfort navigating ambiguity in a high-growth environment
We are targeting a range of $140,000-$230,000 depending on experience
Synthesia is an AI video generator platform that empowers businesses to create professional-quality videos using AI avatars and multilingual voiceovers. Serving a wide range of industries, including top-tier companies like Reuters and Amazon, Synthesia streamlines visual communication and enhances enterprise skill development.
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