Drive customer success as you bridge business needs with technical capabilities, influencing implementation and adoption for tailored solutions in manufacturing.
Summary:
As a Solution Architect at Paperless Parts, you will play a pivotal role in bridging the gap between our customers’ business needs and our product’s technical capabilities. You’ll partner closely with both our Sales and Professional Services teams to ensure customers receive solutions that are technically sound, scalable, and aligned with their strategic objectives.
In the pre-sales stage, you’ll work alongside Account Executives and Solutions Engineers to engage prospects in discovery, evaluate their manufacturing workflows, and scope tailored solutions. This includes identifying integration requirements (ERP, CRM), determining implementation complexity, and shaping Statements of Work and project plans that set realistic expectations.
Post-sale, you’ll be a resource to the implementation teams, providing context and guidance around our services engagements, ensuring a smooth path to go-live. You’ll act as the technical lead on large implementation projects, partnering with project managers, engineers, and customer stakeholders to deliver lasting value through platform adoption.
This role is ideal for someone who thrives at the intersection of manufacturing process expertise, technical systems knowledge, and customer-facing collaboration.
This is a full-time position based in Boston, MA and requires on-site presence, with a hybrid schedule as needed.
Salary range: $110,000-$150,000
This role is also eligible for bonus.
The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, performance, sales or revenue-based metrics, and business or organizational needs.
Paperless Parts Life
Culture: At Paperless Parts, we value intentionality, persistence and relationships. We live and breathe these values every day. As a fast-growing company, we’re continually improving what we’ve built while still building from the ground up.
Boston Office: Our office is full of energy; people regularly collaborate to solve complex problems. We recognize that people work well in different environments and have intentionally designed our office to provide collaborative spaces and quiet focus areas. Our height-adjustable desks are set up with additional monitors, and employees are provided with the latest Apple technology to support productivity.
Our headquarters is located in downtown Boston, MA and easily accessible to most transit routes (Red/Blue/Orange/Green Line/South Station/North Station).
Encinitas Office: Our California office is our newest office which seats our West Coast sales team. The office has an open floor plan with several conference rooms to encourage collaboration with your colleagues in California and TV's to connect with those sitting in Boston or remotely. The office is walking distance from Downtown Encinitas, the Coaster train stop, and tons of activities on the 101.
Benefits: We value you and your family. With this in mind, full-time employees are provided:
100% coverage of health, dental, and vision for you and your dependent
Competitive compensation philosophy
Unlimited PTO
13+ paid holidays
Company-sponsored wellness stipend
Pre-tax Commuter and FSA/Dependent Care FSA
401(k) plan
Employee recognition program
Responsible for adherence to all security and privacy requirements, rules and regulations and implement as required.
Paperless Parts is committed to cultivating an equitable, inclusive, and supportive environment for all employees. We believe this environment creates a safe space for employees to share their experiences, brainstorm ideas, and grow their careers. Paperless Parts is an Equal Opportunity & Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Health Insurance
100% coverage of health, dental, and vision for you and your dependent
Employee recognition
Employee recognition program
Paid Parental Leave
13+ paid holidays
Paid Time Off
Unlimited PTO
Wellness Stipend
Company-sponsored wellness stipend
Paperless Parts provides a SaaS platform designed to streamline the quoting process for manufacturers in various industries, including aerospace and healthcare. By enabling faster and more accurate quotes, we empower manufacturers to secure more projects and efficiently contribute to the advancement of critical components in the world.
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