Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Position Overview:
The Solution Architect – Lifecycle & Field Services is a senior-level role responsible for leading technical pre-sales and solutioning efforts across device services, field deployments, and lifecycle management. You will partner with sales, delivery, and technology vendors to design and price innovative solutions that align with customer requirements, ensuring scalability, efficiency, and competitive value. This role spans hardware, software, and managed services, driving client success through compelling solution design, proposal support, and high-quality delivery enablement.
What you’ll do as the Solution Architect, Lifecycle & Field Services
The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.
This role requires up to 50% travel
- Create and present solution designs, offerings, and proposals aligned with client business needs.
- Lead pre-sales solutioning, pricing, and competitive positioning for field services and lifecycle solutions.
- Collaborate with technology vendors and internal delivery teams on solution planning and execution.
- Drive sales enablement initiatives, helping sales and presales teams articulate solutions effectively.
- Establish pricing models and technical documentation for RFPs and Statements of Work.
- Qualify opportunities, assess risks, and ensure scope clarity across hardware, software, services, and geographies.
- Participate in solution presentations, walkthroughs, and client workshops.
- Develop processes, tools, and metrics that enhance solutioning efficiency and productivity.
- Deliver solutions in areas such as:
- Service Desk & IT Asset Management
- Modern Device Management (Intune, Jamf, WorkspaceOne)
- Field Deployments, Rack & Stack, Store-in-a-Box, Asset Tagging/Kitting
- Device Lifecycle, Refurbishment, ITAD, Warranty & Break/Fix services
- Audio/Visual Systems, Video Walls, POS Devices, UPS, and related environments
What you will bring to the team:
- Strong expertise in IT service environments: service desk, field deployments, desktop engineering, device lifecycle, and A/V systems.
- Knowledge of tools and platforms such as ServiceNow, MECM (SCCM), Intune, VMware, and Microsoft Virtual Desktop.
- Ability to craft competitive proposals that balance effort estimation, pricing, and scope with delivery capability.
- Strong presentation, public speaking, and written articulation skills.
- Proven ability to lead cross-functional teams and influence stakeholders.
- 7+ years of experience in IT pre-sales or solution architecture with leading consulting or technology firms.
- Broad experience across hardware, software, professional services, and managed services—ranging from small quick-turn proposals to large-scale, multi-million-dollar solutions.
- Deep understanding of cost and price benchmarks, with ability to price proposals competitively through global delivery.
- Strong knowledge of IT product vendors, service providers, and competitive landscape.
- Experience working in globally distributed teams with strong analytical, organizational, and leadership skills.
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Zones offers a comprehensive Benefits package
At Zones, we're proud to offer a comprehensive benefits package designed to support the well-being and success of our team members. Your health is important to us, so we truly embrace hybrid working. Additional benefits include private medical insurance, with access to a range of wellness programs aimed at promoting a healthy lifestyle. We believe that a healthy workforce is a productive workforce.
Investing in your professional growth and development is a priority for us. Our benefits package includes opportunities for training and development, as we want to support you in reaching your career goals and unlocking your full potential. In addition to the core benefits outlined above, we offer a range of additional perks and benefits to enhance your experience as a valued member of our team. These may include discounts on gym memberships, retail purchases, travel packages, and more.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
