Solutions Architect - Gen AI and Voice AI

Solutions Architect – Enterprise Voice AI

Customer-Facing / Pre-Sales
 Location: Bengaluru
 
Role Overview

We are looking for a customer-facing Solutions Architect who will work closely with enterprise clients to design and demonstrate Voice AI solutions integrated with their telephony infrastructure.
This role is focused on solution architecture, enterprise engagement, technical demos, and documentation, rather than core platform development.
You will work directly with customer telephony teams, IT teams, and infosec teams to design and deploy Voice AI solutions that integrate with platforms like Genesys, Avaya, Cisco, and cloud telephony providers.
The role requires the ability to manage multiple enterprise engagements simultaneously and act as a bridge between Sales, Delivery, and Product teams.

Key Responsibilities

Enterprise Solution Architecture
• Design Voice AI solution architectures for enterprise deployments.
• Integrate AI voice agents with telephony platforms such as:
Genesys
Avaya
Cisco Contact Center
NICE CXone
Amazon Connect
• Define integration approaches with SIP trunks, PBX systems, PSTN, and cloud telephony providers.

Technical Demos & Proof of Concepts

• Build and run technical demonstrations and POCs for enterprise customers.
• Demonstrate Voice AI capabilities in real telephony environments.
• Support customer pilots and early deployments.

Enterprise Customer Engagement

• Conduct technical discovery sessions with enterprise stakeholders including:
Contact center teams
IT infrastructure teams
Telephony architects
Security and compliance teams
• Translate business requirements into solution architectures and deployment approaches.

Solution Documentation & Technical Artifacts

Prepare and share solution documentation with customers, including:

• Solution architecture documents
• Integration design documents
• Deployment architecture diagrams
• API integration documentation
• Security and compliance documentation
• RFP technical responses

Infosec & Compliance Discussions

• Work with customer infosec and compliance teams during deployment reviews.
• Provide documentation around:
Architecture
Data flows
Security controls
Hosting and data residency
• Support enterprise security questionnaires and architecture reviews.

Cross-Team Collaboration

Work closely with Sales teams during enterprise deals.
Coordinate with Delivery teams during implementations.

• Ensure smooth transition from pre-sales to deployment.

Multi-Customer Ownership

Manage multiple enterprise engagements simultaneously.

• Act as the primary technical point of contact during pre-sales and early deployment stages.
• Ensure customer success during pilots and solution rollout.

Required Skills & Experience

Telephony & Contact Center Systems
Strong familiarity with enterprise telephony ecosystems:

• Genesys
• Avaya
• Cisco Contact Center
• NICE CXone
• Amazon Connect
  

Understanding of:

• SIP / RTP
• PSTN
• PBX systems
• IVR flows
• SIP trunking
• Call routing

Conversational AI / Voice Bots

Experience working with:

• Voice bots
• Conversational AI platforms
• Contact center automation solutions
  

Nice to have experience with:

• Speech technologies (STT / TTS)
• LLM-based conversational systems
• Voice AI platforms

Enterprise Solution Architecture

Experience designing enterprise integrations involving:

• APIs
• CRM systems
• Contact center software
• Telephony infrastructure

Documentation & Architecture Skills

Ability to create clear technical artifacts such as:

• Architecture diagrams
• Solution design documents
• Security architecture explanations
• Integration documentation

Communication & Customer Engagement

• Excellent communication and presentation skills.
• Ability to engage with enterprise stakeholders.
• Comfortable running technical workshops and demos.

Ideal Candidate Profile

We are looking for someone who:
Has strong understanding of enterprise contact center systems
Is comfortable engaging with enterprise customers
Can run demos and solution workshops
Is capable of managing multiple enterprise customers simultaneously

• Works well with sales and delivery teams

Nice to Have

• Experience with LLMs or generative AI
• Experience with conversational AI platforms
• Experience in BFSI or large enterprise deployments
• Experience working with CPaaS platforms