Solutions Architect - Gen AI and Voice AI

Job Description

About apna

Since 2019, apna has connected over 60 million jobseekers with more than 250,000 enterprises and small businesses across India. Founded by Nirmit Parikh, a Stanford graduate and serial entrepreneur who recognized the challenges in entry-level hiring, apna has rapidly grown to become India's fastest unicorn in 2021—achieving this milestone in just 21 months.

Backed by marquee global investors - Insight Partners, Tiger Global, Lightspeed India, Sequoia Capital, and GSV, we're revolutionizing livelihood creation across India.

Role Overview

We are looking for a Solutions Architect who can bridge technical depth with customer empathy — someone who can design scalable technical architectures for customers and clients , lead InfoSec and compliance discussions with enterprise clients, and advise on deep integrations between customer systems and the Blue Machines AI platform.

This role requires a mix of technical architecture skills, security and compliance understanding, and client-facing communication to translate business needs into deployable, production-grade AI solutions.

Key Responsibilities

Solution Design & Architecture

• Architect end-to-end AI deployment blueprints (voice/chat/video integrations, edge agents, data pipelines, etc.).
• Create technical architecture diagrams (GCP/Azure/AWS topologies, VPC designs, microservice call flows, integration bridges, etc.).
• Evaluate customer environments and propose integration architectures (SIP/WebRTC, CRM connectors, ATS systems, etc.).
• Support PoCs and pilots — guiding both client teams and internal developers on architecture decisions.

Security, Compliance & Scalability

• Lead InfoSec conversations with enterprise customers — covering data residency, encryption, authentication, logging, and auditability.
• Align deployments with SOC 2, ISO 27001, CIS, and GDPR/DPDP controls.
• Collaborate with Apna’s Security and Platform Engineering teams to ensure secure, compliant, and high-availability deployments.
• Contribute to BCP/DR design, RTO/RPO definitions, and zero-retention data flow mappings for clients.

Technical Consultation & Customer Success

• Translate customer requirements into detailed solution proposals and integration playbooks.
• Present architecture walkthroughs, demo sessions, and solution workshops with enterprise IT and product stakeholders.
• Collaborate closely with Sales Engineering, Product, and AI Engineering teams to ensure seamless pre- and post-sales engagement.
• Identify opportunities for platform extension or custom solutions leveraging Blue Mach

Documentation & Evangelism

• Create high-quality architecture docs, diagrams, and Confluence-ready solution briefs.
• Represent Blue Machines in customer presentations, audits, and innovation showcases.
• Contribute to developer enablement, partner onboarding, and internal knowledge bases.

What You’ll Bring

• 5–10 years in Solution Architecture, Pre-Sales Engineering, or Platform Consulting (preferably in AI/Voice/Cloud/SaaS environments).
• Strong understanding of microservice architectures, cloud networking (VPC, Subnets, Load Balancers, IAM), and data security principles.
• Experience with GCP / AWS / Azure architecture design and infrastructure as code (Terraform, Helm, etc.).
• Ability to draw detailed architecture diagrams (Lucidchart, , Mermaid, or Cloudcraft).
• Familiarity with REST/gRPC APIs, WebSockets, SIP/WebRTC, and common enterprise integration patterns (Pub/Sub, Kafka, etc.).
• Comfortable in customer-facing discussions with CXOs, CISOs, and technical architects.
• Strong written and verbal communication — able to simplify complex technical ideas for diverse audiences.
• (Bonus) Experience with AI voice or conversational platforms, ISO/SOC audits, or data compliance consulting.