Solutions Analyst

TLDR

Assist customers in evaluating TWAIN SDK products and provide technical support while collaborating with developers from leading Fortune 500 companies.

Job Description

This position is responsible for assisting customers with their evaluation of our TWAIN SDK series and version control series products. Our customers include IBM, Lockheed Martin, Intel, Siemens, HP, Seagate, Deloitte, and many more. You will get the chance to work with developers from Fortune 500 companies in building their web/desktop applications.

Primary Job Responsibilities:

Provide pre-sales and post-sales technical support and product education through phone, email and live chat
Collect product related feedback from customers and submit them to issue tracking system
Demonstrate product functionalities via online meetings
Participate in product release tasks, including document writing
Negotiate contract terms and close sales to meet revenue targets
Work closely with the R&D team to reproduce and resolve customer issues
Familiarity with a programming language
Strong English communication skills
Bachelor's degree in computer science or related majors
An excellent customer service orientation
Ability to work independently
Excellent technical presentation skills

This is a permanent full-time position.

Solutions Analyst

TLDR

Job Description

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