Solution Specialist

Location: London, UK

Reporting to: Service Delivery Manager

Direct Reports: Not applicable

Employment type: Permanent, full-time

The Solution Specialist’s principal objectives are to execute on our on-premises implementations, projects, consultation, and other dedicated client professional services agreements, as well as the client facing team for our rapidly increasing platform projects around the world. They are responsible for ensuring the delivery of great outcomes for our clients. In summary, they help to generate exceptional client experiences while migrating our clients to our platform offerings.

About the role

• Develop and maintain an extensive understanding of the cinema industry’s business operations to effectively configure and support Vista software for clients, becoming an expert in Vista’s suite of software modules
• Perform project discovery, analyze client requirements, create system designs, and implement solutions within the Vista suite of software, testing the configuration to satisfy client requirements
• Install and configure the Vista on-premise and platform software, as part of both smaller consultation projects and full-scale, long-term deployments, remotely and onsite,
• Effectively train Vista clients both remotely and in person
• Consult with clients on best practices, helping them realize the full potential of the Vista software
• Take ownership of project tasks, delivering through to completion • Build strong relationships with clients and team members
• Expected to perform cross-regional and cross-departmental tasks and initiatives as assigned either on an adhoc, temporary basis, or as part of a more formal rotation program
• While we intend to perform the vast majority of work during standard business hours, team members may be asked to assist with some work items that cannot be performed while clients are operating, including but not limited to system upgrades, maintenance items, or assist with other urgent or business critical, configuration and / or support items
• Travel domestically and internationally

Requirements

Person specification:

• Can execute on many project tasks confidently and independently, but often seeks guidance or instruction
• Practicing leadership capabilities
• Typically, two years of experience or more with Vista Group software
• Assigned to medium and large client projects, creating exceptional client experiences and great outcomes
• A self-starter, infrequently seeks guidance or instruction
• Proficient on most products and at least one advanced product
• Takes proactive measures to prevent software issues
• Consistently achieves business goals and metrics successfully, promptly, and accurately

Qualification and experience prerequisites:

• Degree in Information Technology, Computer Science or equivalent (preferred)
• Experience in a software application support, deployment, and consultancy
• Strong knowledge of SQL Server, .NET (preferred), advanced user of Windows systems, including IIS, DNS, DHCP, Networking
• Ability to work on several tasks or projects simultaneously, prioritizing and following through to successful resolution
• Excellent problem-solving and analytical skills, verbal and written communication, and organizational skills with meticulous attention to detail
• Ability to remain composed under pressure, using independent discretion and judgment to assess situations and respond appropriately
• Commitment to excellent customer service and dedication to creating great outcomes and working relationships
• Experience in project management and governance (preferred)
• Strong knowledge of cinema operations (preferred)
• Strong knowledge of MS Office (Outlook, Word, Excel, PowerPoint, Access)

Shared Standards 

Our Shared Standards act as a compass for how we work together and reflect the behaviours we value at Vista Group. The way in which each member of our crew embodies these Shared Standards is an indicator for performance and success, as it aligns with our vision and strategy.   

One Crew 

• We're a diverse team, in different places and functions, and we're at our best when we connect, help and collaborate  

Shine a Light 

• We communicate openly, we explain the why, and we ask when we don't understand. We don't leave people in the dark 

Make it Happen 

• We make good things happen as people and as teams through our focus on delivery 

Chase Great 

• We challenge ourselves and each other to keep improving 

Benefits

You will be supported to continually learn and improve your skills, share knowledge and ideas in the team, and be part of a dynamic and open culture.

We have a range of benefits that include:

• Hybrid working (home/office based split, requiring regular weekly attendance in the London office)
• 25 days Annual Leave increasing to 28 on the 4th year of service + public holidays
• Royal London Pension 9% (employee 5% / employer 4%) contributions
• R&R Fridays - half a day off every Friday fully paid
• Annual Volunteer day
• Enhanced Sick Pay, Bereavement Leave and Parental leave
• 24 hour Employee Assistance Program services
• Private Medical Health coverage for you and your family + Dental and Eye care contributions
• Perkbox, with free perks each month, plus access to range of high street discounts and rewards
• Discounted Gym memberships
• Access to Salary Sacrifice scheme
• Fun team social events throughout the year

If this sounds like you, get in touch to find out more

We value inclusivity celebrate diversity and are committed to offering equal opportunity to our staff and candidates — regardless of gender, age, race, ethnicity, marital status, disability, sex, sexual orientation, religious, ethical beliefs or political opinion. This commitment is reflected in all our employment policies and procedures.