Solution Consultant (Hybrid- Atlanta, GA)

Solution Consultant

Location: Atlanta, GA (Hybrid- 2-3 days a week)

What you'll do: 

The Solution Consultant is responsible for ensuring customers have an exceptional experience that drives adoption, loyalty, and expansion over the beginning of the customer lifecycle. This critical role serves as the primary point of contact from post-sale onboarding through customer success graduation.

Responsibilities 

• Customer Outreach: Proactively engage with customers post-sale through app delivery and product adoption. Work with Configuration Specialist to deliver a quality onboarding experience.
• Feature Promotion: Educate customers on core platform features, emphasizing their benefits and value. Strategically coach customers on optimizing workflows and processes to maximize app usage and drive revenue.
• Training & Webinars: Conduct tailored training sessions and webinars, guiding customers on effective platform usage.
• Feedback Collection: Gather and relay customer feedback, working closely with the implementation team to refine and optimize configuration for maximum adoption.
• Data Analysis: Monitor and analyze customer usage patterns, identifying opportunities for further outreach and training.
• Retention Strategies: Identify at-risk accounts and implement strategies to enhance their platform experience and prevent churn.
• Reporting: Regularly update the Customer Success Lead on customer interactions, feature adoption rates, and any significant feedback.

What you'll bring: 

Bachelor's degree or equivalent experience in a related field. 

2 years of experience in customer success, support, implementations or account management roles. 

Strong communication and problem-solving skills. 

Ability to work collaboratively with cross-functional teams. 

Familiarity with data analysis and reporting tools. 

Experience with HubSpot and Monday.com is a plus 

SaaS industry background preferred 

Why this role: 

• You’ll play a pivotal role in customers’ first experience with the platform, shaping their onboarding journey and long-term satisfaction.

• This is a high-impact role where your coaching, training, and consultative guidance directly influence customer adoption, revenue growth, and platform success.

• You’ll work closely with onboarding, configuration, implementation, and success teams—gaining exposure to the full customer lifecycle and cross-functional operations.

• Your insights, feedback, and customer advocacy will help refine processes, enhance product configuration, and influence future platform enhancements.

• With direct visibility into customer usage patterns, you’ll have opportunities to exercise your analytical skills and identify meaningful engagement strategies.

• You’ll join a fast-moving, customer-centric team where your ability to communicate clearly, build relationships, and drive value will have a measurable impact on customer outcomes and company growth.

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave
• Pet Insurance
• Medical Travel Benefits
• Infertility Benefits
• Teladoc
• Employee Assistance Program
• Wellness Benefits & Engagement Platform

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

NOTE: This role is supporting our petcare vertical solution https://www.togetherwork.com/vertical-solutions/pet-care/.