Solution Architect Contractor
TLDR
Support delivery of cutting-edge cloud solutions by engaging customers through pre- and post-sales activities while managing relationships in the São Paulo office.
Engage with customers, partners and MSPs to understand their business needs and technical requirements and then translate them into scalable cloud solutions.
Design, document, build and present cloud architectures that align with industry best practices and customer objectives.
Serve as the technical lead in customer engagements, supporting sales teams with solution positioning, proof-of-concepts (PoCs), and product demonstrations.
Partner with engineering and product teams to develop innovative solutions that address customer pain points.
Educate and evangelize Zadara services to Partners, MSPs and End Users with the Sales Team at events, shows, training, and or webinars (and various other marketing functions).
Act as the primary trusted advisor and technical point of contact for key customers, building long-term strategic relationships, providing ongoing technical advisory.
Be the voice of the customer to support and engineering teams, providing product improvement feedback and accelerating the adoption of new features in customer deployments.
Gather customer feedback to influence product enhancements and service improvements.
Conduct training, workshops, and generate account-specific content to educate customers on maximizing the benefits of the Zadara ecosystem.
Monitor and oversee assigned customer cloud environments to ensure optimal performance, security, and cost efficiency.
Provide recommendations on cloud optimizations, security best practices, and cost-saving strategies.
Work closely with internal teams to resolve cloud-related issues and maintain a proactive approach to customer cloud health.
Fluency in English & Portuguese (written and spoken) is required.
Business-level English proficiency.
Minimum 5 years of experience in software engineering, systems design, or solution architecture.
Experience working with customers from the Public Sector in Brazil.
Experience working with customers in highly regulated industries that have requirements for working with one or more security and compliance regimes.
Proven experience in customer-facing positions.
Demonstrated experience with Data Center networks and network topologies.
Demonstrate firm knowledge and experience of Storage technologies including SAN, NAS and Object Storage.
Demonstrate firm experience of Cloud Computing platforms like AWS, GCP, Azure, Openstack and/or VMware.
Demonstrate experience in at least one of the following areas: Backup platforms, K8S, network security platforms, DB.
Demonstrated ability to think strategically about business, product, and technical challenges.
Proven experience in consultative technical sales or professional services with a successful track record in the public and private sectors.
Ability to gain credibility and build relationships with all levels in an organization, from technical experts to senior executives.
Zadara provides a distributed cloud platform designed specifically for sovereign AI applications, targeting the growing demand for AI edge cloud solutions. Our mission is to construct the largest global Edge Cloud Network, enabling advancements in communication, healthcare, travel, and more.
- Founded
- Founded 2011
- Employees
- 11-50 employees
- Industry
- Internet Software & Services
- Total raised
- $57M raised