Bridgeway Benefit Technologies is seeking a Software Trainer to join our growing Professional Services organization. As a Software Trainer, you will be responsible for creating and conducting interactive classes for our customers using our proprietary enterprise benefits administration software. This software handles the calculation and processing of benefit funds, eligibility, claims, and pensions for the Taft-Hartley industry. Join our team and become a product subject matter expert while contributing to the development of eLearning content, and collaborate with all levels of the business to achieve our goals and enhance customer experience.
The successful candidate will be responsible for creating and delivering a comprehensive training curriculum to Bridgeway clients. This position requires a combination of Taft Hartley industry knowledge and software training experience. This candidate must have the ability to successfully deliver synchronous live training sessions and be comfortable deploying trainings with customers using virtual meeting rooms such as MS TEAMS. Additionally, we are looking for a seasoned trainer with professional interpersonal skills who can adapt their delivery of training content to meet the varying skill levels and technical aptitude of our customers.
This is a remote position, with travel approximately 25% of the time within the U.S. and Canada. East Coast candidates are strongly preferred.
Key Responsibilities:
- Play a crucial part in guiding learners through our curriculum. Using clear and concise language, you will develop and maintain training materials, including e-learning modules and exercises.
- Collaborate with leadership to enhance the curriculum based on industry trends and customer feedback.
- Collaborate with product managers and subject matter experts to understand the software's functionality and its relevance to the Taft Hartley domain to continuously improve the training curriculum and materials.
- Train new customers on the proper use of our software, both virtually and by visiting customer sites across the U.S.
- Consult with customers and internal teams to plan, develop, and deliver customer-specific training based on customer software configurations or other focused key areas within the scope of the project.
- Manage customer training schedules and deployment of training sessions with various customer accounts.
- Facilitate tailored training programs for external clients, ensuring they can effectively navigate and utilize the software for their Taft Hartley needs.
- Ensure that training sessions are interactive, engaging, and effective in imparting knowledge and skills.
- Monitor user progress and gather feedback through these platforms to further refine the training content.
- Gather feedback post-training sessions to assess the effectiveness of the training programs.
- Continuously refine and improve training content and delivery methods based on feedback and software updates.
- Regularly update personal knowledge on Taft Hartley practices, ensuring that the training content remains relevant and in line with current industry standards.
- Evaluate the effectiveness of each training session using metrics and best practices.
- Become a product subject matter expert and contribute to eLearning content development
- Be a solutions-oriented, self-starter focused on enhancing the customer experience
- Collaborate with all levels of the business to achieve goals
- Conduct internal employee trainings, on occasion
Requirements
- A minimum of 3 years of experience delivering technology-based training to adult learners and developing curriculum
- A bachelor’s degree in a related field or strong knowledge of instructional design techniques is required
- Proven experience as a software trainer and passion for continuous learning and professional growth
- Experience in the Taft-Hartley industry and with enterprise-class software solutions is preferred
- Experience with enterprise-class software solutions is preferred
- Certification in training or learning and development is preferred
- Strong written and verbal communication, presentation, and problem-solving skills are essential, along with the ability to engage with individuals at all levels of an organization
- Proactive, self-motivated, organized, reliable, outgoing, and enjoy tackling challenges
- Familiarity with modern training methods, tools, and techniques
- Exceptional communication skills with the ability to convey complex software functionalities in a clear and concise manner
- Strong organizational skills with the ability to manage multiple training sessions simultaneously
- Ability to work both independently and collaboratively with cross-functional teams
Bridgeway is an Equal Opportunity Employer.
