BlackStone eIT is a reputable and innovative software company, and we are currently seeking a talented and enthusiastic Software Technical Support Engineer to join our team. As a Software Technical Support Engineer, you will be responsible for providing technical support to our clients and ensuring their satisfaction with our software products.

Responsibilities

Act as the primary point of contact for customer inquiries and technical issues.
Effectively troubleshoot and resolve software-related problems.
Collaborate with other technical support engineers and developers to address and resolve complex customer issues.
Document and track customer interactions, issues, and resolutions using our CRM system.
Provide software installation, configuration, and update assistance to clients.
Conduct product training sessions for customers as needed.
Identify and escalate recurring technical issues to the development team for further investigation and resolution.
Stay up-to-date with the latest software updates and enhancements.
Contribute to the continuous improvement of our technical support processes and knowledge base.

Requirements

Bachelor's degree in Computer Science, Engineering, or a related field.
+4 years of experience as a technical support engineer
Proven experience in a technical support role, ideally within the software industry.
Strong problem-solving and analytical skills.
Excellent communication and customer service skills.
Experience with CRM systems and ticketing tools.
Ability to work independently and in a team-oriented environment.
Knowledge of software development methodologies and technologies.
Ability to multitask and prioritize tasks effectively.
Attention to detail and a commitment to delivering high-quality results.
Patience, empathy, and a customer-oriented mindset.
Flexibility to work on a rotating shift schedule, including weekends and holidays if needed.

Benefits

Paid Time Off
Hybrid
Performance Bonus
Training & Development