Software Support Specialist

TLDR

Support mission-critical software applications while collaborating with product development and providing exceptional customer experiences in a dynamic technical environment.

In this role, you will support our mission-critical software applications, modules and underlying infrastructure in a demanding technical environment. This highly collaborative team is the primary liaison between our product development organization and our end users. Your mission as a Software Support Specialist is to investigate, diagnose and solve complex technical problems.

Responsibilities

Provide high-quality phone and email support of Tyler’s New World Public Safety software applications
Perform extensive troubleshooting of key software and hardware components to closure
Take ownership of technical incidents and coordinate resolution with product development team when necessary
Replication of complex customer issues
Train customers in system operation and software functionality

Qualifications

Bachelor’s Degree in MIS, CIS or other related Technical field preferred
General technical knowledge of Microsoft products and technologies including Windows Servers and SQL databases
Readiness to learn new technologies at lightning speed
Commitment to providing an exceptional experience to our customers
Flexibility to work various shifts to cover our core hours: Monday – Friday 8AM - 9PM as well as an on-call rotation
SQL Experience highly preferred