Software Quality Operations Specialist, Triage Integration Tooling

The Software Quality Operations (SWQOps) team is at the heart of ensuring the safety, reliability, and quality of the Waymo Driver. Our mission is to build an adaptable and scalable operation, increasingly powered by AI, to deliver the crucial insights necessary to confidently deploy and grow Waymo's autonomous vehicle service.

Why This Team is Essential to Waymo's Success: 

Waymo is undergoing unprecedented growth, rapidly expanding into new cities (targeting ~20 new cities by EOY 2026) and launching new vehicle platforms. SWQOps  plays a critical role in this expansion, making it possible to scale safely and efficiently. As part of SWQOps, the Tooling and Integrations team drives strategic initiatives that accelerate launch velocity for new products and automation. 

This role reports to the SWQOps Tooling and Integrations Lead. 

You will:

• Own the Integration Lifecycle: Lead projects from goal-setting to delivery, ensuring technical tools from Engineering translate into seamless workflows for Operations.

• Operationalize Change: Build strategies to absorb upstream technical shifts (software updates, new sensors) so that downstream triage teams adapt without losing momentum.

• Audit & Optimize: Identify friction points in our proprietary infrastructure and implement process improvements that increase organizational efficiency.

• Bridge the Communication Gap: Act as the primary technical translator between Eng stakeholders and Ops teams, providing clarity on KPIs, roadblocks, and project health.

• Mitigate Risk & Plan Resources: Lead project resource planning and risk mitigation strategies to ensure the successful deployment of new products and workflows.

• Measure What Matters: Define and monitor success metrics for new tools, using data to prove (and improve) operational impact.

You have:

• BS/BA degree (or 4+ years of relevant experience) in technically complex operations, ideally within the AV, robotics, or aerospace sectors.
• A proven ability to partner with software engineering stakeholders to turn technical requirements into operational realities.
• Proficiency in SQL and dashboarding (e.g., Tableau, Looker, or similar) with the ability to navigate complex database schemas to inform decisions.
• Experience managing the full lifecycle of project delivery in fast-paced environments, showing high judgment when balancing speed vs. quality.
• Ability to quickly master proprietary tools and implement new concepts to resolve technical roadblocks.
• Strong interpersonal skills with a focus on simplifying complicated technical topics for diverse audiences.

We prefer:

• Experience identifying specific opportunities to replace manual workflows with AI-driven or automated solutions.
• Experience developing "playbooks" or standardized frameworks for launching products or services in new markets.
• Understanding of the machine learning development lifecycle, specifically around testing, validation, and performance evaluation.
• Experience working with offshore teams or managing initiatives across multiple geographic operational hubs.
• Experience using results analysis to provide direct consultation to leadership on the development of improved solutions.