Software QA Engineer

Location: Colombia

Telesign connects, protects and proactively defends companies, customers and the digital interactions between them. With powerful AI that delivers identity with speed, accuracy and global reach, we enable Continuous Trust. Empowering companies to transact, communicate and engage with their customers free of fear, Continuous Trust makes the promise of the digital economy possible.

We are looking for a Software QA Engineer to be responsible for ensuring the quality, stability, and reliability of customer-facing production systems through comprehensive manual and automated testing. This role collaborates closely with engineering and product teams to validate features, identify defects, analyze logs, and drive continuous improvement across the development lifecycle. The engineer contributes to test planning, execution, and automation, helping maintain high standards of performance and user experience in every release.

Key Responsibilities:

• Develop comprehensive test plans and test suites under the guidance of the Engineering Manager.
• Collaborate closely with software engineers and product managers to understand system architecture, requirements, and user flows.
• Test applications and services across multiple environments, including Windows, Linux/macOS, and mobile platforms.
• Execute, analyze, and report results of automated test suites (smoke, regression, performance).
• Perform manual and exploratory testing as needed, following established test plans and acceptance criteria.
• Conduct regression testing before and after deployments to ensure system stability.
• Oversee testing activities for product releases, maintenance updates, and new development initiatives.
• Review and evaluate responses from engineering teams regarding reported defects and ensure appropriate follow-up actions.
• Perform proactive log analysis using tools such as Kibana and escalate findings to engineering teams.
•  Work effectively within a SCRUM environment using Atlassian tools (Jira, Confluence).
• Participate in the creation and maintenance of automated test frameworks and CI/CD pipelines when required.
• Provide quality recommendations based on test results, trends, and failure patterns.

Essenial Requirements:

• 4+ years of experience testing customer-facing production systems, APIs, and backend services.
• Bachelor’s degree in computer science, Engineering, or equivalent experience.
• Proven practical experience designing, implementing, and executing manual and automated tests.
• Experience performing load/stress tests.
• Hands-on experience with Postman, curl, scripting, and API validation.
• Demonstrated ability writing clear and maintainable BDD-style scenarios (e.g., Gherkin) and full test suites.
• Ability to write basic SQL queries (any SQL dialect).
• Experience contributing to automated test frameworks or performance testing pipelines.
• Solid understanding of QA concepts, methodologies, and best practices.
• Strong knowledge of TDD and BDD principles.
• Strong analytical and problem-solving skills.
• Experience in root cause analysis and log investigation.
• Excellent verbal and written communication skills.

Nice to Have:

• ISTQB Certification (Foundation Level or above).
• Experience testing APIs with REST, gRPC, Postman, cURL.
• Experience using Cucumber or similar BDD frameworks.
• Experience with top industry-standard test automation tools (e.g., Selenium WebDriver, Cypress, Playwright).

About Telesign:

Telesign connects and protects online experiences with sophisticated customer identity and engagement solutions. Through APIs that deliver user verification, data insights, and communications we solve today’s unique customer challenges by bridging businesses to the complex world of global telecommunications.Telesign is proud to be an equal opportunity employer. We believe our differences help us create a better workplace, a better product, and a better community. We do not discriminate on the basis of race, color, ancestry, religion, national origin, marital status, pregnancy, sex, sexual orientation, gender, gender identity or expression, age, genetic information, disability, military or veteran status, or any other basis protected by federal, state or local law, ordinance or regulation.Telesign also participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.Telesign is an Affirmative Action Employer and as part of the commitment to AAP, it will seek to ensure affirmative action to provide equality of opportunity in all aspects of employment, and that all personnel activities, such as the recruitment selection, training, compensation, benefits, discipline, promotion, transfer, layoff and termination processes remain free of illegal discrimination and harassment based on protected characteristics.

NOTICE TO ALL POTENTIAL JOB CANDIDATES

We recently have become aware of individuals, unaffiliated with Telesign Corporation, who have been sending out fake employment offers using a name similar to ours, in an apparent attempt to defraud would-be job candidates. In a recent example, a scam email was sent from the @outlook.com domain. All emails sent on behalf of Telesign will come from email addresses ending in @telesign.com.
Please be advised that Telesign Corporation does not solicit candidates for employment via email - nor do we require or ask for fees or payments during any phase of the recruitment or hiring process. If any person solicits financial information, fees, or payments from you as part of the "recruitment process" or as part of a purported employment offer, you should assume that the communication is not from Telesign Corporation and is not sanctioned or approved by our Company.

If you have received one these offers or believe you have been the victim of fraudulent activity via the internet, we would appreciate you filing a complaint with the Internet Crime Complaint Center at the link below:
http://www.ic3.gov/default.aspx