We're looking for a Software Operations Engineer to own the reliability, deployment, maintenance and operational health of Bloomlife Connects. This is a hands-on technical role at the intersection of software engineering, DevOps, and Commercial Ops, working on a cloud-native, serverless medical-grade application that directly affects patient care.

You'll be responsible for keeping the system running smoothly in production, leading software releases, and iterating on our infrastructure and deployment tooling. You'll also need to be comfortable working within a quality management system and maintaining thorough documentation.

Your responsibilities will include:

Deployments & Releases

Execute end-to-end software releases for the backend (AWS Lambda, Kotlin) and web portals (React/TypeScript via CloudFront/S3) following our documented work instructions
Manage infrastructure-as-code deployments in AWS cloud environment
Configure and maintain integrations with external systems
Complete and submit release records per our quality management process
Record all deployment activities using dedicated Software Release Deployment Form
Contribute to continuous improvement of our deployment and operational processes

System Reliability & Monitoring

Monitor system health via AWS CloudWatch, including log review and alarm configuration
Triage and respond to alerts surfaced through our monitoring lambda
Investigate and resolve operational incidents across the Lambda-based backend and portal infrastructure
Track system activity through daily operational summaries

Commercial ops

Support onboarding of new clinical sites, including EHR integration setup
Support sales and marketing team in understanding, scoping and specifying customer requests
First-line technical support for user questions, complaints and feedback
Work with sales ops team to put together dashboards supporting quarterly business reports with customers

Requirements

To succeed in this role, you must have:

3+ years in a DevOps, SRE, or software operations engineering role
Solid experience with AWS services — Lambda, CloudWatch, S3, CloudFront, IAM, Secrets Manager, EventBridge
Hands-on experience with Terraform for infrastructure management
Comfort reading JVM-based backend applications (Kotlin/Java)
Familiarity with REST APIs and cloud-based integration patterns
Strong documentation habits and attention to detail

Additionally, it will help to have:

Experience in a regulated software environment (FDA, ISO 13485, SOC2, or similar)
Familiarity with connected-device platforms
Experience with React/TypeScript frontend deployments and JVM based backend deployments
Background in digital health or medical device software

Benefits

Bloomlife is an award-winning start-up recognized for our vision to rethink prenatal care and impact the lives of families globally including winning Richard Branson’s Extreme Tech Challenge, J&J Quickfire Challenge Winner, MedTech Innovator Award, Ideas from Europe Finalist, CLIO Award Finalist, and speaking at the White House Precision Public Health Summit. Bloomlife also recently got FDA clearance for its prenatal wearable for monitoring maternal and fetal heart heart rate, setting new grounds to move prenatal check-ups from expensive hospital environments to the patient’s home.

You will join a dynamic, international and mission-driven team who’s passionate about using technologies for a better living. You are an early member of a growing start-up with recent successes and get to experience first hand the excitement of start-up life. You work on software that directly improves maternal health outcomes. You’re trusted with a greenfield opportunity to mature our operational practices as we scale.

We offer a flexible work environment, remote work culture and a compensation package combining salary and stock options. This is a remote position in the USA.

Bloomlife is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Software Ops Engineer

TLDR

Benefits