Software Implementation Consultant - US Remote
TLDR
Join a consultative team focused on enhancing healthcare communication and scheduling, driving client success through tailored solutions and relationship management.
What is PerfectServe?
PerfectServe’s mission is to accelerate speed to care by optimizing provider schedules and routing communications — including messages, pages, calls, and alerts — to the right place at the right time in any care setting. By facilitating real-time information sharing, building better schedules, and automating important clinical workflows, we believe we can help our customers advance patient care and improve the well-being of their clinicians.
Leading analyst firms like Gartner® and KLAS Research have consistently validated our approach:
- In 2026, PerfectServe was named highest in execution and furthest in vision in the Gartner Magic Quadrant™ for Clinical Communication and Collaboration — the clear segment leader.
- PerfectServe also received two Best in KLAS awards in 2026 — one for physician scheduling and another for ambulatory clinical communications. That makes for 11 Best in KLAS awards over the past 9 years.
If you're looking for a well-established, tech-forward company full of smart people doing meaningful work, you've found the right place!
- Develop and maintain product expertise and a deep understanding of our clients and their workflows
- Onboard and train new clients through remote and onsite delivery; analyzing their scheduling requirements and configuring the software to streamline their workflows
- Use your analytical and troubleshooting skills to provide continued support for clients regarding potential issues with configuration and advise on corrective steps
- Build trusting relationships, drive high levels of end-user satisfaction and ensure the client is maximizing the value of their Lightning Bolt investment, e.g., executive sponsors, department/service line directors and key strategic practices
- Identify, develop, and share best practices that enable clients to achieve their business goals and objectives
- Serve as the voice of the client and an advocate for end users within the Lightning Bolt organization
- Collaborate with Project Managers, Account Executives, Customer Success Managers, and others within the organization to deliver the best possible solutions to meet client needs
- Ability to quickly learn the Lightning Bolt product and apply your knowledge with our clients
- Troubleshooting, analytical, and problem solving skills
- Demonstrated, strong interpersonal skills and the ability to establish and maintain relationships
- Ability to quickly think through novel challenges, juggle multiple tasks in high-pressure situations, and drive process change
- Strong work ethic
- 1+ years experience in a software implementation role
- Bonus: experience with SQL or other relational databases
Why Join PerfectServe?
At PerfectServe, we are transforming healthcare communication and collaboration to help clinicians deliver better care. You’ll work with a dedicated and mission-driven team in an environment that values growth, transparency, and innovation.
We offer a salary range of $70,000-75,000 USD per year, with compensation tailored to your background, strengths, and potential to grow within the team. The salary range listed for this role reflects our commitment to pay transparency and is based on market data, internal equity, and the scope of responsibilities. compensation will be determined by a combination of factors, including the candidate’s experience, skills, and the specific team or product area they support. We regularly review compensation across the company to ensure fairness and consistency. If you are a current employee and have questions about how your compensation aligns with our ranges, we encourage you to speak with your manager or People Operations.
Benefits:
- Remote first work environment
- Health, Dental, Vision, Life and Disability Insurance options available day one.
- 401K - with match and immediately vested.
- 17 company holidays, 2 floating holidays plus competitive paid time off policy
- Internal Advancement Opportunities
PerfectServe offers unified healthcare communication solutions to help physicians, nurses, and care team members provide exceptional patient care. PerfectServe’s cloud-based solutions enhance patient safety and reduce provider burnout by automating workflows, speeding time to treatment, optimizing shift schedules, empowering nurse mobility, and engaging patients in their own care.
Benefits
Health Insurance
Health, Dental, Vision, Life and Disability Insurance options available day one.
Advancement Opportunities
Internal Advancement Opportunities
Paid Time Off
17 company holidays, 2 floating holidays plus competitive paid time off policy
Remote-Friendly
Remote first work environment
PerfectServe builds a comprehensive and secure care team collaboration platform that optimizes provider scheduling and streamlines clinical communication. Targeted at healthcare organizations, its solutions enhance patient care while ensuring HIPAA compliance, making it a trusted choice in clinical environments.
- Founded
- Founded 2000
- Employees
- 201-500 employees
- Industry
- Internet Software & Services
- Total raised
- $33M raised