Aircall is a unicorn AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, faster resolutions, and scale. We’re redefining what a customer communications platform can be—by combining voice, SMS, WhatsApp, and AI into one seamless workspace.
Our momentum comes from a simple but powerful idea: help every customer-facing team work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call tasks, and AI Assist Pro delivers real-time guidance that helps people do their best work. The result—companies grow revenue, deliver faster resolutions, and scale service.
We’ve built a product customers love and a business that scales fast. Aircall operates in nine global offices (Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, and Mexico City), and is backed by world-class investors. Our teams are shipping AI innovation faster than ever and expanding across new product lines and markets.
At Aircall, you’ll join a company in motion—ambitious, profitable, and product-driven—where impact is visible, decisions are fast, and growth is real.
How We Work at Aircall: At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in
As a Software Engineering Manager for Agent Productivity, you will define technical strategies, oversee software development, and drive operational excellence to deliver reliable, secure, and high-quality solutions.
Your team focuses on :
- Developing an AI-powered productivity assistant to enhance agent productivity
- Creating intuitive and accessible conversation experiences
- Implementing growth strategies to scale these services to numerous customers
You’ll collaborate closely with product managers, customer-facing teams, and cross-functional stakeholders to translate business needs into technical execution.
Your Responsibilities @ Aircall:
Define the technical vision and roadmap aligned with business goals and customer needs
Oversee software design and architecture to ensure scalable, maintainable, and reliable solutions
Recruit, onboard, mentor, and provide feedback to team members while building an inclusive and collaborative culture
Collaborate with product and customer-facing teams to understand needs and prioritize features based on impact
Manage timelines, priorities, and quality to ensure predictable and successful delivery of software releases
Ensure system reliability, availability, and performance through robust monitoring and alerting systems
Work with product, operations, and customer success teams to deliver holistic solutions
Drive initiatives to reduce technical debt, optimize processes, and improve team efficiency
Use customer feedback and analytics to guide product enhancements and iterative improvements
Measure team performance (e.g., delivery velocity, uptime) and share updates with stakeholders
Adhere to security best practices and regulatory requirements
Leverage emerging technologies and tools to maintain a competitive edge
Communicate clearly and proactively with stakeholders, keeping them informed of progress, risks, and trade-offs
Qualifications
5+ years of experience in back-end or full-stack development
2+ years of experience managing a team of Engineers
Expert level programming ability with Typescript/Javascript, Ruby, Python, or equivalent languages
Professional experience in delivering software with a focus on security, scalability, availability, and performance
Exceptional understanding of software development practices, scalable system architecture, and cloud-based platforms
Familiarity with modern development tools, CI/CD pipelines, and monitoring solutions
Analytical and problem-solving skills, with the ability to effectively troubleshoot complex issues
Ability to recruit, mentor, and retain engineering talent while fostering a collaborative, inclusive culture
Excellent communication skills to effectively collaborate across technical and non-technical teams
Demonstrated ability to balance short-term delivery goals with long-term technical investments
Comfortable working in a fast-paced, dynamic environment with evolving priorities
Would be a plus:
7+ years of experience in back-end or full-stack development
5+ years of experience of deploying software to cloud-based platforms (AWS, Azure, GCP)
Experience delivering and maintaining large-scale, customer-facing products with high availability and performance
Background in leading teams that work with microservices, APIs, and distributed systems
Knowledge of advanced monitoring, observability, and incident response practices for production environments
Familiarity with DevOps principles, infrastructure as code, and containerization
Why join us?
🚀 Key moment to join Aircall in terms of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
