Software Engineer, Fullstack (Omnichannel)
TLDR
Contribute to building high-quality, scalable web applications for omnichannel Contact Center products using modern technologies and AI-driven insights.
About Dialpad
Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time.
More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights.
We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyze conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time. Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do.
Visit dialpad.com to learn more.
Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.
We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.
We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.
Your role
Dialpad is seeking a talented and experienced Software Full-Stack Engineer passionate about building high-quality, scalable web applications using modern frontend & backend technologies to build the next generation of our omnichannel Contact Center products. The ideal candidate is a self-starter with a strong desire to deliver high-quality, high-performance, scalable frontend or backend infrastructure and features, and is willing to make an impact while contributing to a cross-functional team.
As an experienced backend software engineer, you drive software delivery & operational excellence by turning well-defined business objectives into software systems. You will have a significant impact on organization-wide output.
What you’ll do
- Develop and maintain Dialpad's web applications using modern front-end and back-end technologies.
- Provide estimates on technical resources and requirements necessary to plan and begin projects.
- Take responsibility for executing projects in the omnichannel contact center communications space. Assist and drive, as needed, to ensure the team meets its delivery milestones.
- Develop well-tested features with appropriate test hooks, resulting in low defect reports and faster engineering throughput.
- Review technical designs to ensure features/products are well-integrated and fully meet business needs.
- Participate in code reviews, design discussions, and other team activities to ensure high-quality software delivery.
- Troubleshoot and debug issues with existing features, as needed.
- Stay up to date with the latest backend platform technologies and best practices, and contribute to the continuous improvement of our engineering processes and tools.
- Ensure features are shipped on time and to the highest quality standards.
- Continue contributing to fun projects meant to delight users!
Skills you’ll bring
- 5+ years of strong experience in full-stack software engineering.
- Bachelor’s or Master’s degree in Computer Science or related field, or equivalent experience.
- Leverage AI Tools (Claude / Windsurf / Gemini) for development.
- Strong experience working with HTML/CSS, Vue.js, Typescript, Python, Java.
- Strong experience working with Cloud Technologies [Google Cloud Platform is a plus] and distributed technologies.
- Working knowledge of unit test and integration test frameworks.
- Good understanding of web technologies, RESTful APIs, and web application frameworks.
- Experience with performance and optimization problems and a demonstrated ability to both diagnose and prevent them.
- Strong debugging and troubleshooting skills.
- Strong communication and collaboration skills.
- Experience with highly agile and iterative development processes.
- Our Tech Stacks: Python backend on Google Cloud Platform (AppEngine, Datastore, BigQuery, Dataflow, Memcache, Cloud Tasks, Pub/Sub), Vue.js/Vuex frontend running natively in Electron, Java backend with RESTful interfaces, Postgres, Redis, Couchbase, Kafka, PHP, and web application containers like Tomcat.
Why Join Dialpad
- Work at the center of the AI transformation in business communications
- Build and ship agentic AI products that are redefining how companies operate
- Join a team where AI amplifies every employee’s impact
- Competitive salary, comprehensive benefits, and real opportunities for growth
We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.
Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.
Dialpad is an AI-powered customer communications platform that enhances how businesses engage with their customers. With over 50,000 companies leveraging its capabilities, Dialpad empowers organizations to cultivate stronger connections through real-time, data-driven insights.
- Founded
- Founded 2011
- Employees
- 500+ employees
- Industry
- Diversified Telecommunication Services
- Total raised
- $400M raised