Software Engineer, FE/Fullstack (Client Hosts)
TLDR
Collaborate with a team of over 100 engineers to define a multi-year roadmap while building and supporting web applications that enhance customer experiences and optimize workflows.
About Dialpad
Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time.
More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights.
We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyze conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time. Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do.
Visit dialpad.com to learn more.
Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.
We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.
We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.
Your role
As a Software Engineer, you’ll share ownership of the Client Hosts roadmap to build, support, and maintain common top-level application wrappers running both in browser and native desktop environments. This work is critical in supporting the entire Product Engineering Organization (100+ Engineers). Your impactful work helps improve Dialpad’s customer experience, development overhead, technical debt, and scalability.
This position reports to our Connect Team Sr. Manager and has the opportunity to be based in our Buenos Aires, Argentina office.
What you’ll do
- Define a 1-3 year roadmap/vision that helps realize and expand upon our team charter.
- Write clear and complete architectural design documents that are easily understood by other team members.
- Provide estimates on technical resources and requirements necessary to plan and begin projects.
- Take responsibility for the execution of the Client Hosts team projects. Assist and drive where necessary to ensure the team meets its delivery milestones.
- Develop well-tested features and tools, resulting in low defect reports and faster engineering throughput.
- Be widely recognized as the technical expert in supporting web clients. Devise elegant solutions to difficult engineering problems.
- Review technical designs to ensure features/tools are well-integrated and fully meet the needs of our product engineering teams.
- You’ll work on projects such as enterprise-level desktop application installers, native wrappers for web applications, configuring host applications to smoothly integrate and run micro-frontends, complex client-side data management and caching solutions, and much more.
- Give larger-scale internal demos on new tools that you have completed and explain how they fit into the bigger picture.
- Continue contributing to fun projects meant to delight!
Skills you’ll bring
- 4+ years of strong experience in frontend software development
- Bachelor’s or Master’s degree in Computer Science or a related field, or equivalent experience
- Strong experience working with common frontend technologies and the underlying tools that make modern web applications run
- Experience with native application installation and VDI support
- Experience with introducing new technologies to established systems, along with documentation and educational material.
- Experience with identifying classes of problems and modifying existing or building novel tooling to solve them.
- Strong debugging and troubleshooting skills.
- Strong communication and collaboration skills.
- Experience with highly agile and iterative development processes.
- Experience with mentoring engineers and helping them grow their skills.
- Our Tech Stack: Vue 3/Pinia, Typescript, Playwright, Vitest, pnpm, Vite, RES, Electron, as well as some interesting proprietary solutions.
Why Join Dialpad
- Work at the center of the AI transformation in business communications
- Build and ship agentic AI products that are redefining how companies operate
- Join a team where AI amplifies every employee’s impact
- Competitive salary, comprehensive benefits, and real opportunities for growth
We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.
Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.
Dialpad is an AI-powered customer communications platform that enhances how businesses engage with their customers. With over 50,000 companies leveraging its capabilities, Dialpad empowers organizations to cultivate stronger connections through real-time, data-driven insights.
- Founded
- Founded 2011
- Employees
- 500+ employees
- Industry
- Diversified Telecommunication Services
- Total raised
- $400M raised