Software Engineer - Error Monitoring & Resolution

Focus School Software is a leading provider of school management solutions, serving districts across the nation with innovative technology that supports educators in classroom management, district administration, and state reporting compliance. Our platform enables student-centered education through robust, reliable software systems.

Position Overview

We are seeking an experienced Software Engineer to lead our error monitoring and resolution efforts. This role is critical to maintaining the stability and reliability of our platform, which serves thousands of educators and students daily. You will be responsible for configuring and managing our Sentry implementation, triaging production issues, and developing intelligent systems to automate error resolution.

Primary Responsibilities

• Configure, optimize, and maintain Sentry error monitoring across our application stack
• Monitor, triage, and resolve production issues reported through Sentry
• Investigate root causes of errors and implement sustainable fixes
• Develop and maintain an AI-powered agent to automatically propose resolutions for common error patterns
• Collaborate with development teams to improve error handling and logging practices
• Create documentation and runbooks for error resolution procedures
• Work closely with quality assurance and technical support teams to improve overall system reliability

Required Qualifications

• 3+ years of professional software development experience
• Strong proficiency modern web application development
• Strong proficiency in PHP, Python, JavaScript, or similar programming language
• Experience with error monitoring and logging systems (Sentry, Datadog, New Relic, or similar)
• Knowledge of application performance monitoring and optimization
• Demonstrated ability to debug complex production systems
• Experience with version control systems (Git/SVN)
• Strong problem-solving skills and attention to detail
• Excellent written and verbal communication skills

Preferred Qualifications

• Experience developing or integrating with AI/LLM systems
• Background in educational technology or K-12 school operations
• Experience with automated testing and CI/CD pipelines
• Solid understanding of relational databases and query optimization

Technical Environment

• Languages: PHP 7 (with 8 in the pipeline), JavaScript, Python
• Cloud Services: AWS
• Databases: PostgreSQL, SQL Server, DynamoDB
• Tools: Sentry, SVN, Jira, Confluence

Benefits

• Medical Insurance
• Dental/Vision Insurance
• Life Insurance
• Short and Long Term Disability Insurance
• 401(k) after 6 months
• Paid Holidays
• Paid Vacation and Sick Time
• Fully Remote

To Apply

Please submit your resume along with examples of relevant projects, particularly any work involving error monitoring systems or AI integration.