Software Engineer - E5 - Labs (Intent Recognition)

Who are we? 

Whatfix is an AI platform advancing the “userization” of enterprise applications, empowering companies to maximize the ROI of their digital investments. Technology needs adoption. It’s no different for AI. As AI reshapes roles, workflows, and human-machine interactions, it also introduces new layers of complexity and user friction. This is where Whatfix plays a pivotal role. A decade old  DNA of empowering people to succeed with technology and not replacing them. We call this philosophy Userization: the belief that technology must adapt to the user, not the other way around. 

At the heart of  userization philosophy is ScreenSense, our proprietary AI engine, which continuously interprets both the context of what users are doing in an application or an AI tool and the intent behind their actions. By combining these signals, Whatfix delivers real-time guidance, nudges, knowledge, and automation directly in the flow of work.

This intelligence powers our entire product suite. 

• Digital Adoption helps users get productive faster. 
• Product Analytics uncovers friction and closes adoption gaps. 
• Mirror allows employees to train in safe, simulated environments.

 These are ur embedded with Whatfix AI Agents which supercharge creation, insights, and user guidance.

Our upcoming AI-first products are already creating a buzz in the market. 

• Seek is an AI-native assistant that not only knows your business context but can also act across applications to get work done on your behalf. 
• Whatfix Mirror 2.0 is the world’s only System plus Role simulation with a complete assessment to lead the Gen AI simulation category.

Together, these products reflect Whatfix’s commitment to building enterprise-ready AI teammates that maximize productivity and ROI. It gives users a unified, intelligent way to find answers across systems, apps, and knowledge silos and helps anyone looking to deliver fast and contextual answers. 

Whatfix is bridging the gap between rapid technological change and human enablement—ensuring AI is not only embedded but also usable, trusted, and outcome-driven for every employee. 

At Whatfix, we’re not just making software easier—we’re making AI work for people.

The company has seven offices across the US, India, UK, Germany, Singapore, and Australia and a presence across 40+ countries.

Customers: 700+ enterprise customers, including 80+ Fortune 500 companies such as Shell, Schneider Electric, and UPS Supply Chain Solutions. 

Investors: A total of ~$270 million USD has been raised as yet. Most recently Series E round of $125 Million USD led by Warburg Pincus, with participation from existing investor SoftBank Vision Fund 2. Other investors include Cisco Investments, Eight Roads Ventures (A division of Fidelity Investments), Dragoneer, Peak XV Partners, and Stellaris Venture Partners.

Whatfix’s leadership is consistently recognized across top industry analysts and business rankings:

• Won the 2025 AI Breakthrough Award for the Overall AI-based Analytics Solution of the Year 
• Only DAP to be recognized as a “Leader” across various DAP reports for the past 5+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group.
• With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the “Top 50 Indian Software Companies” as per G2 Best Software Awards. 
•  Named a Gartner Customers’ Choice for DAP for the second year in a row (2024 and 2025)—the only vendor in the market to earn this distinction consecutively.
• We also boast a star rating of 4.6 on G2 Crowd, 4.5 on Gartner Peer Insights, and a super-high CSAT of 99.8%
• Stevie Award winner in the category (Bronze): Customer Service Department of the Year – Computer Software - 100 or More Employees.
• Winner of the ISG Paragon Innovation Award in partnership with Sophos (customer) for the EMEA region and finalist in the Transformation Award category.
• RemoteTech Breakthrough Awards winner for “Software Asset Management Solution of the Year”

These recognitions are matched by business performance: 

• Highest-Ranking DAP on 2023 Deloitte Technology Fast 500™ North America for Fifth Consecutive Year
• Listed on the Financial Times & Statista's High-Growth Companies Asia-Pacific 2025 list.
• Won the Silver for Stevie's Employer of the Year 2023 – Computer Software category and also recognized as Great Place to Work 2022-2023 
• Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal

About the Role

Whatfix is working on building an intelligent assistant that understands user actions and intent, acting as a helpful guide to enhance productivity. This assistant will anticipate user needs, provide actionable insights, and streamline task completion.

We are seeking rockstar AI/ML Engineers who have experience in building world-class products. The ideal candidate will have a strong passion for leveraging AI and machine learning to create cutting-edge solutions that transform user experiences. If you thrive in solving complex problems, pushing the boundaries of AI/ML technology, and working collaboratively in a fast-paced environment, this role is for you!

What You'll Do

• Build a 0-to-1 Intent detection with a strong focus on scalability, performance, and relevance.
• Lead proof-of-concept efforts to validate ideas quickly and align with business goals.
• Architect and implement robust, maintainable, and scalable systems for indexing, querying, and ranking.
• Develop data pipelines, implement automation for reliability, and ensure strong observability and monitoring.
• Work closely with Product Managers and Designers to translate user needs into data-driven, intuitive search experiences.
• Guide and support junior engineers through code reviews, technical direction, and best practices.
• Collaborate with cross-functional teams (data, platform, infra) to deliver cohesive and high-impact solutions.

Must-Have Skills:

• Familiarity with LLMs, RAG pipelines, or knowledge graph integrations.
• Deep expertise in information retrieval, search engines (Lucene, Elasticsearch, Solr).
• Experience with vector search, embeddings, and/or neural ranking models (e.g., BERT, Sentence Transformers).
• Strong programming skills in Java, Python, or Go.
• Familiarity with scalable data processing frameworks (e.g., Spark, Kafka, Flink).
• Good understanding of system design, APIs, caching, and performance tuning.

Nice-to-Have:

• Experience with enterprise content connectors (SharePoint, Confluence, Jira, etc.).
• Experience working in a SaaS, B2B, or product-first environment.

Qualifications

• 6-10+ years of experience building backend systems, infrastructure, or AI platforms at scale.
• Proven ability to own and deliver complex features independently, collaborate across teams, and mentor peers in a fast-paced environment.
• Demonstrated experience leading initiatives with significant technical and organizational impact - from setting direction to aligning stakeholders and driving execution.

Note:

• We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust, Do it as you own it; 
• We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status 
• At Whatfix, we deeply value collaboration, innovation, and human connection. We believe that being together in the office five days a week fosters open communication, strengthens our sense of community, and accelerates innovation—ultimately helping us achieve our goals more effectively. At the same time, we recognize the importance of flexibility in balancing personal and professional priorities. To support this, we offer the option to work from home up to two days per month.
• In any situation that requires additional flexibility, we’re open to considering exceptions on a case-by-case basis to ensure you’re supported in managing both work and life seamlessly.