All roles at JumpCloud are Remote unless otherwise specified in the Job Description.
About JumpCloud
JumpCloud® delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform. JumpCloud is IT Simplified.
About the Role
As a Software Engineer in the Auth & Access team, you will be an individual contributor delivering on product and technical roadmaps, reporting to the Engineering Manager. This role focuses on building and scaling the core services that other JumpCloud products rely on.
You will be hands-on with our development, focusing on designing new APIs and services, scaling our infrastructure on AWS, and enhancing the performance and reliability of our core network access services, including our large-scale RADIUS (Remote Authentication Dial-In User Service) implementation. The services you build are the backbone of the JumpCloud platform, directly impacting the security and productivity of thousands of organizations worldwide. You will not only contribute high-quality code but also participate heavily in design discussions, mentor other engineers, and take ownership of complex projects from start to finish.
Key Responsibilities
Design, develop, and implement highly scalable and reliable backend services and network access services using Go, Python, C, and/or Node.js.
Design, build, and maintain a highly available, scalable, and secure RADIUS infrastructure, including advanced configuration of Attribute-Value Pairs (AVPs), dictionary management, and performance tuning.
Apply strong proficiency in Linux system administration and shell scripting to automate deployment, monitoring, and maintenance tasks.
Design and implement highly performant inter-service communication using technologies like gRPC and asynchronous patterns utilizing message queues (e.g., SQS/SNS).
Work extensively with AWS Cloud Services, including but not limited to EC2, S3, Lambda, DynamoDB, RDS, SQS, and SNS.
Manage and deploy containerized applications using Kubernetes, ensuring high availability and performance.
Collaborate with product managers and other engineers to translate business requirements into technical solutions.
Write clean, maintainable, and well-documented code, adhering to best practices and coding standards.
Participate in code reviews, providing constructive feedback and ensuring code quality.
Troubleshoot and debug production issues, providing timely resolutions, particularly those related to RADIUS protocol flows.
Contribute to the continuous improvement of our development processes and tools.
Qualifications
5+ years of professional experience in software development, with a strong focus on backend systems and infrastructure engineering.
Proficiency in backend programming languages like Go, Python, and C, suitable for high-performance and low-level networking development.
Deep expertise in the RADIUS protocol (RFC 2865, 2866), including understanding packet structure, shared secret security mechanisms, and knowledge of authentication methods like PAP, MSCHAP, and advanced EAP protocols (EAP-TLS, EAP-TTLS, PEAP).
Hands-on experience deploying, configuring, and managing high-performance RADIUS server software (e.g., FreeRADIUS), including experience simulating and testing with various NAS (Network Access Server) and RADIUS client implementations.
Expertise in database management and SQL, including hands-on experience with production-scale databases like MySQL and PostgreSQL, as well as NoSQL systems (e.g., MongoDB, DynamoDB).
Strong understanding of various networking protocols relevant to authentication and authorization, and familiarity with gRPC and Multi-Factor Authentication (MFA) implementation flows.
Proven expertise in designing, developing, and deploying applications on AWS Cloud Services.
Extensive experience with the complete DevOps lifecycle, including Git version control, building and managing CI/CD pipelines, and infrastructure-as-code using Terraform.
Strong hands-on experience with Docker and Kubernetes for building, deploying, and orchestrating highly available containerized services.
Experience designing and implementing asynchronous communication patterns between distributed systems using message queues (e.g., SQS, Kafka).
Fundamental knowledge of securing data at rest and in motion, including concepts like encryption/decryption and Key Management Services (KMS).
Excellent problem-solving skills and the ability to work independently and as part of a team.
Strong communication and interpersonal skills.
Preferred Skills
Bachelor's degree in Computer Science, Software Engineering, or a related field. A Master's degree is preferred.
Strong proficiency with Go and/or Node.js.
Experience with serverless computing (AWS Lambda) and other cloud platforms (GCP).
Knowledge of security best practices in cloud environments, particularly within the Authentication and Access Management (IAM) domain.
Experience with unit and integration test automation.
Contributions to open-source projects.
Experience with AI-assisted development tools (e.g., GitHub Copilot, Cursor).
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Where you’ll be working/Location:
JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.
You must be located in and authorized to work in the country noted in the job description to be considered for this role.
Please note: There is an expectation that our engineers participate in on-call shifts. You will be expected commit to being ready and able to respond during your assigned shift, so that alerts don't go unaddressed.
Language:
JumpCloud has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description.
Why JumpCloud?
If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.
One of JumpCloud's three core values is to “Build Connections.” To us that means creating " human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed." - Rajat Bhargava, CEO
Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud. Please note JumpCloud is not accepting third party resumes at this time.
JumpCloud is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Scam Notice:
Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.
All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at [email protected] with the subject line "Scam Notice"
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