Software Deployment Specialist (Onboarding)

Petal is a leading Canadian healthcare orchestration and billing company that revolutionizes healthcare systems to make them agile, efficient, and resilient by enabling the forecasting and shaping of world-class healthcare through Healthcare BI, advanced analytics, and informed insights.  

Our commitment to fostering an exceptional workplace culture has earned us notable recognitions, including being listed as a Great Place to Work in both the technology and healthcare sectors. Join us in our mission to empower healthcare innovators and improve healthcare differently.  

What you can expect when joining the team  

Reporting to the Software Deployment Manager, you will be in constant contact with our healthcare professional clients, ensuring their satisfaction and improving their experience within the Petal environment. You will be responsible for implementing our software suite for groups of healthcare professionals, medical clinics, as well as deploying hospital offerings across Canada. 

You will guide internal teams, ensuring proper management of priorities and alignment with client needs. Clear communication, a high degree of autonomy, and the ability to effectively integrate both internal and external stakeholders will be essential to succeed in this role. You will also be responsible for managing deployment risks and quickly identifying solutions. 

Your daily life  

In your day to day, you will be led to:  

• Manage all activities related to project deployment with clients, acting as their main point of contact; 

• Plan, coordinate, and execute the various stages of deployment (analysis, configuration, training, validation, adoption); 

• Translate client’s business needs into concrete configurations on the Petal platform, including setting up complex rules and creating automation scripts; 

• Verify the quality of the delivered product and assist clients in the optimal adoption of the solution by providing tailored training to promote their autonomy; 

• Collaborate closely with internal teams (technical support, development, customer support) to ensure a smooth and successful implementation; 

• Support clients in change management by identifying resistance and ensuring a smooth transition to the new solution; 

• Analyze data using visualization tools (e.g., Power BI) to optimize solutions and support decision-making; 

• Share feedback with the team to improve deployment processes and enhance customer satisfaction; 

• Develop and maintain in-depth technical expertise on the platform by understanding the specific needs of the healthcare sector to better serve clients; 

• Work with clients in different time zones, demonstrating flexibility in organizing the schedule.