TigerGraph is a platform for advanced analytics and machine learning on connected data. TigerGraph's core technology is the only scalable graph database for the enterprise. Its proven technology supports fraud detection, customer 360, MDM, IoT, AI, and machine learning.
Fortune 500 organizations and the most innovative mid-size and startup companies choose TigerGraph to accelerate their analytics, AI, and machine learning:
- Seven out of the top ten global banks use TigerGraph for real-time fraud detection.
- Over 50 million patients receive care path recommendations to assist them on their wellness journey.
- 300 million consumers receive personalized offers with recommendation engines powered by TigerGraph.
- TigerGraph reduces power outages by optimizing the energy infrastructure for 1 billion people.
We are seeking a results-driven Software Account Manager to help manage and grow relationships with existing clients while ensuring successful adoption and ongoing satisfaction with our software solutions. The Software Account Manager works closely with and supports the sales director for assigned accounts, aligning customer needs with product capabilities to drive retention, expansion, and long-term value.
Key Responsibilities
- Assist the sales director in managing and growing assigned existing accounts.
- Identify and reach out to new contacts and lines of business in accounts to develop new use cases.
- Understand customer business objectives and translate them into software solutions.
- Oversee education and training initiatives in the accounts.
- Coordinate with Sales, Customer Success, Product, and Support teams to resolve issues and deliver value.
- Other duties as assigned
Required Qualifications
- Bachelor’s degree in Business, Marketing, Information Systems, or related field
- 3+ years of experience in inside sales, business development or account management for enterprise software solutions
Skills and Knowledge
- Strong understanding of SaaS or software-based products
- Proven ability to manage multiple accounts
- Excellent communication and relationship-building skills
- Highly motivated self-starter
Compensation & Benefits
- Competitive salary plus commission
- Health, dental, and vision insurance
- Paid time off and holidays
- Professional development opportunity
The anticipated salary range for candidates who will work in Redwood City, CA is $75,000 - $90,000. The final salary offered to a successful candidate will be dependent on several factors that may include, but are not limited to, the type and length of experience within the job, type and length of experience within the industry, education, etc. TigerGraph is a multi-state employer and this salary range may not reflect positions that work in other states.
