Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.

Role: Social Media Operations Manager

Location: Sydney, Australia

About the role:

This is an opportunity to join OLIVER award-winning in-house studio embedded with a global technology client, as a Social Media Ops Manager delivering seamless operational excellence and expert stakeholder management for our Social Media team across global markets.

You'll be the diplomatic bridge between demanding stakeholders and agency teams, ensuring smooth collaboration while maintaining exceptional service standards. Based in Australia with flexible working arrangements, you'll coordinate across multiple time zones focusing primarily on Asia markets, transforming potential friction into productive partnerships. Your calm demeanor and solution-focused approach will keep stakeholder relationships on track while you orchestrate the operational excellence that powers world-class social media programs.

You'll be the strategic operations partner and stakeholder champion behind high-performing social media programs that reach millions globally. Working at the intersection of operational excellence, diplomatic stakeholder management, and social media expertise, you'll translate complex stakeholder demands into streamlined processes while supporting agency teams to excel their delivery. We're looking for someone who thrives under pressure, finding elegant solutions that satisfy demanding stakeholders while keeping teams motivated and productive. Success means seamless coordination that enables operational and strategic excellence, with stakeholders who feel heard and agencies that can deliver their best work.

What you will be doing:

Act as the primary liaison with stakeholders, particularly in Australia, maintaining calm professionalism under pressure
Anticipate stakeholder needs and proactively address concerns before they become problems
Identify operational bottlenecks and present alternative solutions to stakeholders, facilitating smooth project delivery
Diplomatically manage expectations while advocating for realistic timelines and agency capabilities
Shield agency teams from unnecessary stakeholder pressure while ensuring all legitimate needs are met
Orchestrate global collaboration across multiple time zones, with particular focus on Asia-based stakeholder coordination
Develop, maintain and lead Rhythms of Business (ROBs), creating structure that accommodates demanding stakeholder requirements. Coordinate meeting logistics across global time zones
Transform stakeholder feedback and agency concerns into actionable solutions and process improvements
Lead deck preparation for Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs), ensuring stakeholder priorities are clearly represented
Present confidently in meetings, representing both stakeholder interests and agency capabilities with balanced advocacy
Analyze social media insights and identify optimization opportunities that address stakeholder goals
Manage supplier relationships, monitoring scope delivery and clearly communicating any concerns or delays
Transform meeting discussions into clear action items that balance stakeholder urgency with realistic delivery timelines

What you need to be great in this role:

A track record demonstrating exceptional stakeholder management skills, with proven ability to work with demanding clients while maintaining positive relationships
Natural diplomacy and emotional intelligence, with the ability to remain calm and solution-focused under pressure
Expertise in managing expectations while advocating for team capabilities and realistic timelines
Experience working across global time zones, particularly with Asian markets and stakeholders
A talent for identifying potential issues early and presenting alternative solutions proactively
The ability to act as an effective intermediary, translating between stakeholder needs and agency capabilities
Strong presentation and communication skills, with confidence representing multiple perspectives in complex meetings
Experience with supplier relationship management and navigating competing priorities
An eye for social media trends and optimization opportunities that align with stakeholder objectives
Qualifications: Formal degrees are welcome but not required. Equivalent experience counts. Experience can be gained through work, study, volunteering, or self-directed learning.
Passion for and inquisitive about AI and new technologies
Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical

Req ID: 16308

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Our values shape everything we do:

Be Ambitious to succeed 

Be Imaginative to push the boundaries of what’s possible 

Be Inspirational to do groundbreaking work 

Be always learning and listening to understand 

Be Results-focused  to exceed expectations 

Be actively pro-inclusive and anti-racist across our community, clients and creations 

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws. 

 OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.

Social Media Operations Manager

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