Social Media Operations Associate

TLDR

This role is pivotal in managing social media content, ensuring accurate tagging, and responding to FAQs on platforms like LinkedIn and Instagram to enhance engagement.

A fintech client is seeking a Social Media Operations Associate (Remote). This role will be pivotal in managing our social media content, ensuring accurate tagging and responding to FAQs across our primary channels: LinkedIn, Facebook, and Instagram.

Requirements

Responsibilities

Tag and categorize social media posts accurately to enhance discoverability and analytics.
Monitor our social media channels for engagement opportunities and respond to FAQs promptly and appropriately.
Ensure that all tagged content adheres to best practices to prevent misclassification that could skew performance metrics.
Work closely with the marketing team to align content strategies and ensure a cohesive brand voice across platforms.
Assist in analyzing social media performance metrics and provide insights to improve engagement and content strategy.

Requirements

Proven experience in social media management or operations.
Strong understanding of social media platforms, particularly LinkedIn, Facebook, and Instagram.
Excellent written and verbal communication skills.
Detail-oriented with a strong analytical mindset.
Ability to work independently and in a team environment.
Familiarity with social media analytics tools is a plus.