Social Media Operations Associate

A fintech client is seeking a Social Media Operations Associate (Remote).  This role will be pivotal in managing our social media content, ensuring accurate tagging and responding to FAQs across our primary channels: LinkedIn, Facebook, and Instagram.

Requirements

Responsibilities

• Tag and categorize social media posts accurately to enhance discoverability and analytics.
• Monitor our social media channels for engagement opportunities and respond to FAQs promptly and appropriately.
• Ensure that all tagged content adheres to best practices to prevent misclassification that could skew performance metrics.
• Work closely with the marketing team to align content strategies and ensure a cohesive brand voice across platforms.
• Assist in analyzing social media performance metrics and provide insights to improve engagement and content strategy.

Requirements

• Proven experience in social media management or operations.
• Strong understanding of social media platforms, particularly LinkedIn, Facebook, and Instagram.
• Excellent written and verbal communication skills.
• Detail-oriented with a strong analytical mindset.
• Ability to work independently and in a team environment.
• Familiarity with social media analytics tools is a plus.