Ollie Pets

Social Media Community Coordinator

Full-Time

Remote

TLDR

Lead community engagement across social media while driving Ollie’s mission to be the most loved dog brand through innovative outreach and content strategies.

Ollie was born with the mission of improving the lives of pets and pet parents nationwide. We make human-grade pet food, tailored for each dog’s nutritional needs, and deliver directly to our customers’ doors. Through Ollie’s carefully crafted meals and health services for members, dogs can truly live their healthiest, happiest lives. As a member of our growing team, you’ll take part in a company culture that cares deeply about its work and its team members. The Social Media Community Coordinator has their finger on the pulse of all things social media and is ready to drive Ollie’s mission in becoming the most loved dog brand. In this role, this person will own day-to-day execution across all Ollie social channels, including publishing content, monitoring performance, and delivering actionable insights through reporting and analytics. This role is responsible for identifying and activating on real-time brand opportunities, ensuring Ollie shows up in timely and culturally relevant ways. They also lead community engagement, fostering relationships with our audience and executing thoughtful “surprise and delight” moments that deepen brand loyalty and advocacy. This role is based remotely in the U.S. and will report to the Social Media Manager. What You'll Do:

Publish and schedule content across all Ollie social channels, ensuring accuracy, consistency, and alignment with the content calendar

Conduct ongoing social listening to identify trends, cultural moments, and real-time opportunities for Ollie to join relevant conversations

Manage community engagement by responding to comments, DMs, and mentions in a consistent, thoughtful, and brand-aligned manner

Execute timely, on-brand responses to trending topics, balancing speed with brand voice and sensitivity

Identify and execute “surprise and delight” moments (e.g., gifting, personalized responses, reactive content) to build loyalty and advocacy

Monitor daily performance and compile regular reports on key metrics (engagement, reach, views, etc), translating data into actionable insights

Collaborate cross-functionally with creative and brand to ensure cohesive messaging and execution and CX teams to address escalations and ensure our community feels heard and supported.

Maintain a strong understanding of platform best practices and evolving social trends to optimize content performance and act as Ollie’s in-house expert on social trends and best practices.

Support campaign launches and key brand moments with real-time posting, engagement, and performance tracking

Who You Are:

You have 1-3 years of experience in social media management or community management for consumer brands (CPG, lifestyle, or pet space is a plus)

Fluent in platform nuances across Instagram, TikTok, and Facebook, with the ability to adapt tone and format accordingly

Deeply immersed in internet culture and extremely social media savvy

Comfortable with analyzing social media metrics and data to enhance performance

Experience with social media management and analytics tools (Sprout, hootsuite, etc.)

Ability to produce social media content is a plus but not a mandatory!

You’re highly organized, proactive, and comfortable managing multiple projects at once and prioritizing deadlines

You collaborate and communicate effectively and are open to constructive feedback

You have a degree in marketing or a related field

What You'll Get:

Competitive salary

Sponsored 401k program with employer match up to 4%

Comprehensive health coverage including medical, dental and vision

Unlimited vacation policy that you're encouraged to use

Paid parental leave

1-week paw-ternity leave for new dog parents

Free Ollie subscription

Inspiring pack members!

What We Value:

Keeping Dogs At The Heart

Our profound love for dogs unites us and drives and inspires every aspect of our business. We wholeheartedly believe dogs make us better in life and at work.

Being Courageous And Kind

We create a safe, inclusive space for everyone to show up as their authentic selves. We check our egos at the door and speak our minds. We embrace diverse backgrounds and perspectives as they bring new and different ideas and ways of working together.

Setting New Standards

We believe in continually raising the bar, never settling for less than our best as a team and individuals. We keep improving from the quality of our products to our customer experience to how we work.

Making Ollie The Best Chapter

We are building an impactful business while making memorable experiences with one another. We celebrate our successes, learn from our failures, and enjoy our collective journey. Our time at Ollie should be a milestone in our careers.

If you'd like to stand out, tell us in your cover letter why you're interested in joining Ollie and how your skills match the responsibilities detailed in this posting.

Ollie embraces diversity and equal opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. Ollie is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please include that in your application.

Benefits

Unlimited vacation policy

Unlimited vacation policy that you're encouraged to use

Free Ollie subscription

Paid Parental Leave

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Ollie Pets

Ollie Pets delivers fresh, human-grade dog food right to your doorstep, ensuring your furry friends get the highest quality nutrition. Tailored meal plans, developed by veterinary nutritionists, meet the specific needs of your dog while providing in-app health tracking and expert support. Our unique subscription model makes it easy for pet owners to provide wholesome meals conveniently, helping dogs thrive.

Founded: Founded 2016
Employees: 51-200 employees
Industry: Consumer Staples
Total raised: $17M raised

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Community Coordinator

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