Social Lead/Community Manager

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Role Summary:

Maker Lab supports clients across technology, entertainment, financial services and the payments industry. We’re looking for dynamic individuals to join our team and support our amazing clients in the leading QSR industry.

We’re looking for a Social Lead / Community Manager who lives and breathes digital culture, someone who understands what makes people engage, share, and connect. You’ll be the bridge between our brand and its community, leading the charge in building meaningful relationships, creating conversations, and driving engagement across social platforms.

Role: 

• Lead and manage the social media strategy across key platforms (Facebook, Instagram, TikTok, etc.).
• Build, grow, and engage online communities — fostering genuine connections and advocacy.
• Oversee daily community management, including content moderation, feedback loops, and conversation tracking.
• Plan and execute content calendars, social campaigns, and always-on activations that align with brand objectives.
• Collaborate with the creative team and ensure social strategies are data-informed and creatively strong.
• Monitor trends, social listening insights, and platform updates to keep the brand ahead of the curve.
• Manage reporting, social performance tracking, and continuous optimisation to drive measurable results.
• Partner with internal stakeholders to deliver best-in-class social strategies and community experiences.

You:

• BA/BS degree or equivalent experience
• 6+ years of experience in social media management, community management, or digital marketing (agency experience preferred).
• Strong understanding of social platforms, audience behaviour, and online community dynamics.
• Proven ability to develop and execute social strategies that drive engagement and growth.
• Data-driven mindset — comfortable analysing metrics and turning insights into actions.
• A passion for storytelling, culture, and digital innovation.
• Exceptional verbal and written English communication and presentation skills.

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email.  If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles! By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012.