SOC Administrator

The SOC Administrator is responsible for supporting the daily operations of the Security Operations Center (SOC), including shift coordination, operational reporting, and security data analysis. This role ensures efficient SOC coverage, accurate reporting, and continuous process improvement.

Key Responsibilities

 Shift Management

• Create and maintain SOC shift schedules
• Ensure proper 24/7 coverage and staffing
• Handle shift swaps, availability, and on-call coordination
• Monitor workload distribution across analysts

Data Analysis & Reporting

• Analyze security incidents and alert trends
• Produce daily, weekly, and monthly SOC reports
• Track key metrics (SLAs, MTTR, alert volumes, false positives)
• Build dashboards for operational visibility

SOC Operations Support

• Maintain SOC documentation and procedures
• Improve SOC workflows and automation opportunities
• Coordinate with incident response and threat intelligence teams

 Process Improvement

• Identify operational bottlenecks
• Recommend improvements in scheduling and reporting
• Support maturity initiatives (KPIs, SOC optimization)

Qualifications

• BSc with minimum IT background knowledge
• Ability to analyze operational data and generate insights
• Workforce Management experience will be considered a plus
• Strong coordination and scheduling skills
• Team-oriented with strong collaboration skills
• Comfortable working with reporting tools and dashboards
• Clear communication and structured thinking
• Good knowledge of MS Office tools
• Familiarity with Power BI will be considered a plus
• Excellent verbal and written communication skills, both in English and Greek language

Benefits

• Professional development opportunities and certifications
• Flexible work schedule and semi-remote work options
• Collaborative and innovative work environment