SNOC Engineer II (Network) - Mexico

🌟 Join DYOPATH as a SNOC Engineer II (Network)🌟

Are you energized by solving complex technical challenges and safeguarding critical systems? DYOPATH is on the lookout for a SNOC Engineer II (Network) who thrives on collaboration, relentless curiosity, and a passion for protecting and optimizing technology environments.

Why You’ll Love Working Here

✅ Purpose with Passion – Join a company whose L.O.V.E. philosophy—Living Our Values Every Day—transforms everyday work into meaningful impact.
✅ Grow & Thrive – From certifications to career paths, DYOPATH invests in your ongoing development.
✅ Award-Winning Culture – Known for outstanding IT service, we bring the same dedication internally: toward each other.
✅ Fun & Respectful Teamwork – Collaborative, upbeat environments where achievements are celebrated!

Awesome Benefits 🎉

🏥 Medical, Dental & Vision Coverage
💡 Life Insurance
💼 401(k) with company match
🌴 Plus “You Pick a Day” paid holiday
🍼 FSA & HSA options
🐾 Pet Insurance (because pets are family!)
…and much more!
👉 Full benefits overview at dyopath.com/careers

Role Overview

💻 Job Title: SNOC Engineer II (Network)
📍 Location: Mexico (Remote)
💰 Pay Rate: $43,000 to $45,000 MXN + Statutory Benefits
🕒 Schedule: Weekend AM + 3 Weekdays | Hours: 12:00 AM – 9:00 AM CST

As a SNOC Engineer II, you will play a critical role in detecting and responding to security threats, troubleshooting complex network and system issues, and performing root cause analysis to prevent future incidents. The SNOC Engineer II (Network) works across security, network, systems, and cloud domains to ensure operational stability and compliance.

Your Mission as a SNOC Engineer II (Network)

• Detect and respond to security threats across network, systems, and cloud environments.
• Troubleshoot and resolve complex technical issues, performing root cause analysis to prevent future incidents.
• Act as an escalation point for unresolved alerts/issues.
• Mentor SNOC Engineer I team members and assist with technical development.
• Create and improve Standard Operating Procedures (SOPs) and knowledge base documentation.
• Collaborate on projects to integrate new technologies and improve reliability.
• Support compliance initiatives (CMMC, SOC 2, ISO 27001).

Network Operations Responsibilities

• Troubleshoot network incidents beyond initial triage (routing issues, packet loss, VLAN misconfigurations).
• Perform root cause analysis on recurring network issues.
• Understand and support advanced network protocols (BGP, OSPF, STP, VPNs, QoS).
• Configure or validate changes to network devices under established change management processes.
• Tune and maintain network monitoring tools (thresholds, alerting rules).
• Assist with upgrades and maintenance windows (switch firmware, firewall rule updates).
• Provide mentorship to SNOC Engineer I on troubleshooting and escalation practices.
• Collaborate with vendors/ISPs for escalated connectivity issues.
• Experience with Cisco Unified Communications – CUCM, Unity Connection, and UCCX.
• Familiarity with multiple firewall manufacturers: Cisco ASA/Firepower, Meraki, Palo Alto Networks (PAN), Fortigate, etc.

What You Bring to the Team

Education & Certifications

• Associate’s degree in IT, Cybersecurity, or related field (or equivalent experience).
• Preferred certifications:
  • CompTIA Security+, CySA+, Network+
  • Cisco Certified Network Associate (CCNA)
  • Microsoft Certified: Azure Administrator Associate
  • ITIL Foundations

Experience & Skills

• 2+ years in SOC, NOC, IT support, or infrastructure operations.
• Strong troubleshooting and incident response skills across security, network, systems, and cloud domains.
• Familiarity with SIEM platforms, monitoring tools, and alert management systems.
• Excellent communication and documentation skills.
• Ability to work independently and collaboratively in a fast-paced environment.

Why This Role Rocks

As a SNOC Engineer II (Network), you won’t just resolve incidents—you’ll be a trusted advisor, a mentor, and a key player in strengthening security and operational resilience. You’ll work with passionate professionals, learn new skills, and help shape the future of technology services at DYOPATH.

Ready to elevate IT security and operations? Apply now and become our next SNOC Engineer II (Network) at DYOPATH! 🚀

This role is open to applicants in Mexico only.