Responsibilities of an SME Account Manager include:

Managing and corresponding with a portfolio of 400-500 accounts
Supporting customers wit any issues or queries they are having re their account
Cross selling and promoting other various Radius products
Working towards and meeting KPI targets set.

Develop and Drive Strategic Plans: Create and implement account management strategies to foster customer growth and profitability.
Customer Representation: Serve as the primary representative for over 400 customers, ensuring their needs are met and exceeded.
Enhance Customer Loyalty: Introduce and promote the full suite of Radius products to build strong, lasting customer relationships.
Tailored Communication: Adapt communication and engagement methods to suit the unique needs of each customer.
Collaborative Teamwork: Work collaboratively with the wider team to support the company's strategic goals and objectives.
Portfolio Support: Provide exceptional support to other portfolios as needed, maintaining the same level of excellence.

Account Management Experience: Previous experience in an account management or sales role.
Exceptional Communication Skills: Ability to communicate effectively and build rapport with diverse customers.
Strategic Thinking: Proven ability to think strategically and plan effectively.
Negotiation Expertise: Strong negotiation skills to manage and enhance customer relationships.
Technical Proficiency: Good knowledge of Microsoft Office Products.

Diversity, Equality & Inclusion at Radius

Our global DEI networks champion LGBTQ+ inclusion, cultural diversity, women’s empowerment and mental health, neurodiversity and disability support.

We also offer:

Global Female Health Policy & Female Health Champions
Pregnancy Loss and Fertility Treatment Policies
Endometriosis Friendly Employer (UK)
Women-focused gym & female health events
Mental Health First Aiders
Disability Confident Committed Employer (Level 1)
Race at Work Charter signatory
Proud sponsor of Crewe Pride (4 years running) and Cheshire Pride Awards Corporate Supporter 2025
Community network driving charity and volunteering initiatives, with 8 consecutive years of participation in the UK Challenge.
Give as you earn scheme (payroll giving) and match funding

Next Steps

If you feel we are a good match for each other, you can apply online now!

If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via [email protected]

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

SME Account Manager

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