Serverfarm is a leading developer and operator of data centers with over 750+ locations and key customer relationships in 45 countries. We're revolutionizing how data centers operate across North America, Western Europe, and Israel, serving the world's leading technology and hyperscale companies. With Manulife Investment Management's acquisition in 2023 and our award-winning InCommand platform we're positioned for explosive growth as AI adoption and cloud migration drive unprecedented demand for data center capacity. A career at Serverfarm means being at the forefront of digital infrastructure innovation, where your work directly impacts how the world's data is managed and secured. As we target 4x growth over the next four years, you'll have unprecedented opportunities to take on new challenges, develop cutting-edge skills, and grow your career across our expanding global operations. Join our team of innovators and help shape the future of sustainable data centers while building a career without boundaries. The Smart Hands Technician is responsible for the reliable operation, maintenance, and optimization of mission-critical data center infrastructure. This role serves as a technical authority on shift, leading operational execution, mentoring junior technicians, and ensuring adherence to safety, change management, and operational excellence standards. The Smart Hands Technician plays a key role in protecting critical load, reducing operational risk, and supporting continuous improvement initiatives. Key Accountabilities

Operations Leadership & Monitoring

- Serve as the senior technical resource during assigned shifts
- Monitor and manage electrical, mechanical, and environmental systems
- Lead response to alarms, events, and abnormal conditions
- Conduct detailed facility walkthroughs and validate system performance
- Lead shift turnovers and status communications

Client Support

Provide timely response and resolution to Smart Hands tickets
Provide hardware support for clients
Complete cross-connects as requested by the client

Electrical & Mechanical Systems Execution

- Operate and maintain UPS, generators, switchgear, ATS/STS, PDUs, and RPPs
- Operate and support chillers, cooling towers, CRAH/CRAC units, pumps, and valves
- Execute system switching, load transfers, and isolations per approved procedures
- Identify system deficiencies and single points of failure

Maintenance & Change Management

- Lead preventive and corrective maintenance activities
- Review, validate, and execute MOPs, SOPs, and EOPs
- Participate in change management and risk assessments
- Oversee vendor activities and verify post-maintenance restoration

Safety, Compliance & Risk Management

- Enforce LOTO, electrical safety, arc-flash, and PPE requirements
- Participate in incident investigations and root cause analysis

Documentation & Reporting

- Maintain and review operational logs and maintenance records
- Contribute to procedures and technical documentation

Training, Mentorship & Development

- Mentor junior technicians and new hires
- Support qualification programs and skill assessments

Required Qualifications

- High school diploma or equivalent
- 5+ years of experience in data center or mission-critical operations
- Strong knowledge of electrical and mechanical systems
- Ability to read one-line diagrams and OEM documentation

Preferred Qualifications

- Associate or bachelor’s degree in technical field
- Industry or OEM certifications
- Experience with BMS, EPMS, DCIM, and CMMS platforms
- Prior leadership or acting-lead experience

- Experience executing cross-connect requests

Physical Work Requirements

- Ability to lift up to 50 lbs
- Ability to work around energized equipment
- Willingness to work shifts, nights, weekends, and holidays

Core Competencies

- Safety and risk management mindset
- Strong technical judgment and leadership presence
- Clear communication and accountability
- Continuous improvement mindset

The listed salary range for this position is an estimate based on the competitive job market. Final compensation will be based on your own individual skills, experience, and location.

The above statements are intended to describe the general nature and level of work being performed in this role. They are not intended to serve as an exhaustive list of all possible responsibilities and duties. We encourage you to apply even if your experience isn't an exact match to the job description.

Smart Hands Data Center Technician

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