Skills Strategy Manager (Customer Success)

About the role

This role is able to be hired in the following countries: US

Workera is an AI-native company transforming how enterprises measure and develop talent in the age of AI using validated skills data. We are seeking a Skills Strategy Manager to serve as the strategic partner and program leader for enterprise clients — guiding workforce transformation while driving successful deployment and sustained adoption of Workera’s platform. As part of our Customer Success function, this role blends skills strategy, AI enablement, and program leadership, helping organizations such as Accenture, Booz Allen Hamilton, Samsung, and the U.S. Air Force accelerate AI-driven workforce transformation.

As the primary owner of customer value delivery, you will lead end-to-end enterprise deployments — ensuring strong implementation, adoption, and measurable business impact — while advising clients on how to apply Workera’s skills intelligence and AI capabilities to inform talent strategy. You will co-create custom assessments and translate skills data into executive-ready insights that drive strategic decisions.

Initially, this role balances hands-on program execution and strategic advisory. As our AI-enabled systems scale, the focus will increasingly shift toward higher-order advisory and executive engagement. If you bring experience in management consulting, industrial-organizational psychology, talent strategy, or human capital transformation — and are fluent in leveraging AI to drive outcomes — this role is for you.

About your team
You’ll join our Customer Success organization, working at the intersection of generative AI, enterprise software, and talent transformation. You will collaborate cross-functionally with Sales, Product, Integrations, Support, and Marketing to deliver measurable value to global organizations. This role partners closely with enterprise executives and senior program leaders to drive adoption, impact, and long-term growth.

What You’ll Do:
Within 3 months, you will:

• Develop a strong understanding of Workera’s AI-powered platform, customers, and business model
• Take ownership of active enterprise accounts and lead key workstreams within customer deployments
• Build trusted relationships with primary customer stakeholders
• Deliver initial program milestones on time and with high quality, ensuring strong launch readiness

Within 6 months, you will:

• Identify opportunities to use AI tools and automation to increase leverage and impact in your function
• Fully own the lifecycle of multiple enterprise deployments (implementation, launch, adoption, renewal support)
• Deliver executive-ready insights and QBRs that clearly connect skills data to ROI and workforce outcomes
• Proactively identify adoption risks using engagement and outcome metrics and implement targeted interventions
• Partner with Sales to support expansion conversations within existing accounts

Within 9 months, you will:

• Contribute to shaping best practices in operating as an AI-first organization
• Serve as a strategic advisor to C-suite and senior leaders on skills-first workforce transformation
• Influence product roadmap through structured customer feedback and advocacy
• Contribute to scalable playbooks and AI-enabled delivery models within Customer Success
• Demonstrate measurable customer impact, including strong adoption, retention, and expansion outcomes

*Please note as we are a dynamic and quickly growing scale-up, things are always subject to change*

What You’ll Bring

• 6+ years in enterprise SaaS or technology-enabled environments; including experience in program leadership, human capital transformation, assessments, management consulting, or strategic customer-facing roles.
• Demonstrated experience leading complex enterprise deployments, driving adoption, and managing cross-functional execution in ambiguous environments.
• Proven project management skills — coordinating cross-functional teams, managing complex projects, and driving structured execution that ensures customer value realization.
• Experience in Strategic Customer Success or Account Management 
• Strong data-driven, communication skills with the ability to influence executives.
• Growth mindset with a passion for continuous learning and experimenting with AI tools.
• Resilience, grit and adaptability - operate confidently through ambiguity and challenging customer situations.
• Comfort working in an AI-first environment where intelligent automation and experimentation are part of daily operations
• Strong systems thinking — ability to understand how your work connects to a broader AI-driven platform and enterprise customers
• Demonstrated ability to leverage AI tools (e.g., ChatGPT or equivalent digital assistants) to improve productivity, insight generation, or decision-making in your work context.

Preferred

• Background in I/O Psychology with client-facing experience 
• Experience working in face-paced, high-growth environments. 
• Proven success managing large, complex enterprise accounts (ACV $100K+)
• Familiarity with workforce analytics, predictive modeling, or AI-driven decision support.

Operating in an AI-First Company
At Workera, AI is embedded in both our product and how we operate. We use intelligent tools to increase velocity, improve decision-making, and raise our performance bar. AI fluency is a cultural expectation — not just a product feature.