Site Technical Manager
Norwich • Monday–Friday, 8am–5pm
Step into a role where your expertise shapes the future of some of the UK’s most iconic snack brands. At Valeo Foods UK, home of the legendary Kettle and Metcalfe’s products, we’re looking for a dynamic Site Technical Manager to lead the charge in food safety, quality, and technical excellence.
This is your chance to influence, innovate, and inspire across a fast-paced site that thrives on collaboration, high standards, and continuous improvement.
What You’ll Be Leading
As our Site Technical Manager, you’ll be the driving force behind a culture where food safety and quality aren’t just priorities—they’re a shared passion. You’ll guide both technical and operational teams, ensuring our processes are robust, future-ready, and consistently delivering excellence that our customers trust.
Your leadership will strengthen our systems, elevate our standards, and keep our products at the top of their game.
Leadership & Management
- Champion a collaborative, cross-functional approach where food safety and quality are owned by everyone.
- Lead, inspire, and develop the technical team—building capability, confidence, and strong succession plans.
- Shape and deliver the site’s technical strategy, pushing forward innovation and best practice.
- Coach and mentor teams to embed continuous improvement at every level.
Standards & Compliance
- Drive a risk-based, proactive approach to food safety and compliance.
- Oversee internal audit programmes that challenge, improve, and strengthen our systems.
- Lead incident management with data-driven investigations and effective root-cause analysis.
- Ensure our Quality Management Systems meet BRC standards and retailer codes of practice.
Quality Systems & KPI Ownership
- Track, analyse, and report on internal and customer KPIs to fuel ongoing improvement.
- Continuously evolve our Quality Management System to stay ahead of industry expectations.
Customer Engagement
- Lead customer visits and audits with confidence, clarity, and professionalism.
- Build strong relationships with customers, understanding their needs and shaping quality plans that deliver.
- Manage customer complaints and queries, working closely with commercial teams to drive positive outcomes.
Learning & Development
- Design and deliver impactful food safety and quality training programmes.
- Assess team capability and plan for future skills, ensuring we’re always ready for what’s next.
Qualifications & Technical Expertise
- A degree (or equivalent) in Food Science or a related discipline.
- At least 10 years’ experience in FMCG or a similar fast‑paced environment, including 5+ years leading teams.
-
HACCP Level 3 certification and a strong understanding of food safety principles.
- Hands-on experience with retailer quality systems and customer technical expectations.
- Solid awareness of BRC compliance, audits, and industry best practice.
- Proven project management capability, able to deliver improvements with pace and precision.
- A confident, inspiring people leader who brings out the best in others.
- Exceptional communication and presentation skills, able to influence at every level.
- A natural relationship‑builder who thrives on collaboration — internally and externally.
- Strong understanding of team dynamics, organisational structure, and effective development pathways.
- Up‑to‑date knowledge of technical advancements and the evolving consumer landscape.
- A genuine passion for coaching, mentoring, and developing talent.
- Meticulous attention to detail and a diligent, quality‑driven mindset.
- Sharp problem‑solving skills and the ability to make sound, data‑led decisions.
- A proactive, ambitious drive to succeed and continuously improve.
- Highly organised, able to juggle multiple priorities while staying focused on what matters most.
- Matched pension scheme 4.5% matched up to 10%
- Death in service
- Cycle to work scheme
- Canteen accessibility
- Retailer discount platform
- Staff discount
