Site Reliability Operations Technician

The Role

Kaizen Gaming is looking for a Site Reliability Operations Technician to help provide 24/7/365 support for the network & systems. The ideal candidate will need prior NOC experience and be capable of multitasking in a fast-paced environment; this includes prioritizing, troubleshooting, and responding to alerts/alarms according to standard operating procedures. In this constantly changing environment, the individual will need to be motivated, flexible and a self-starter with a positive attitude to face the challenges of a high energy organization. This position may require evening, night, and/or weekend hours to include holidays after the training period.

Responsibilities

• Proactively monitor all production networks, applications, and services;
• Respond to alerts/alarms according to standard operating procedures;
• Provide accurate log/ticketing of incoming calls/tickets/alarms and subsequent conversation/troubleshooting;
• Work and escalate issues/network events internally and externally with various providers/vendors;
• Facilitate communication between teams during incidents;
• Participate in an on-call rotation with the rest of the NOC team;
• Track all issues in a ticketing system;
• Document and process all support requests;
• Collaborate with third-party vendors, both during routine deployment and outages;
• Ensure escalations are handled in a professional and consistent manner.

Requirements

• Basic knowledge of TCP/IP;
• Principles of computer hardware and software configuration, operation, and troubleshooting;
• Entry-level experience with operating management tools and understanding reporting;
• Problem-solving skills, strong attention to detail and results orientation;
• Motivation, commitment to quality, and teamwork are essential;
• Ability to communicate orally and in writing in a clear and straightforward manner;
• Ability to use personal computer and software applications (i.e. Word, Excel, etc.;.
• Ability to work in self-disciplined environment;
• Well organized with good time management skills;
• Must be available to work non-standard business hours/shifts and be willing to participate in work shift rotation for the occasional shift coverage during holidays or other (i.e., time off vacation, sick, etc.)

Please upload your CV in English