Site Reliability Engineer (Women In Tech Internship)
TLDR
Get mentored while providing tier two application support and working on impactful projects at Africa’s largest Fintech.
Who we are
Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month.
As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually.
Curious about what makes Moniepoint an incredible place to work? Check out posts on how we cultivate a culture of innovation, teamwork, and growth.
About the role
We're in search of the next Dream 15 to join our team!
Get mentored for 6 months, work on real life-changing projects and get paid at one of Africa’s most prominent Fintechs.
Join the Moniepoint Women in Tech Internship Programme by applying below.
What you’ll get to do
- Provide tier two application support to production systems and identify any issues in production.
- Take ownership of reported customer issues and see them through to resolution.
- Collaborate with product and engineering teams to fix bugs.
- Monitor performance metrics across various production systems, identify the root cause of all technical issues, and work with the engineering team to resolve them.
- Manage the team ticket queue and resolve in a timely manner.
- Develop and maintain accurate technical, software operations and support-related documentation.
- Work with software vendors to resolve application issues, both short-term and long-term (root cause).
- Act as a technical resource during other projects as required.
To succeed in this role, we think you should have
- Minimum of 1 year of experience supporting software applications.
- BSc degree in Information Technology, Computer Science or a relevant field
- Experience in a support or other service-oriented customer-facing role.
- Experience being on-call and can jump into a complex situation, make sense of it, and communicate clearly to stakeholders what's going on.
- Basic Understanding of OOP concepts and other programming concepts.
- In-depth knowledge of SQL databases, particularly MYSQL.
- Familiarity with basic network concepts and tools.
- Experience in troubleshooting using stack traces and log files.
- Familiarity with Git and continuous integration, delivery, and deployment principles
Moniepoint is an all-in-one financial services platform tailored for emerging markets, providing businesses and customers with essential tools for payment processing, banking, credit, and business management. With a focus on enhancing financial accessibility, Moniepoint has powered over 3 million users and processes the majority of POS transactions in Nigeria.