Site Reliability Engineer (Platform Engineer)

MealSuite, an Inc. 5000 Fastest-Growing Company, is a privately owned SaaS organization comprising 190+ team members across the globe, with hub locations in Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Our suite of end-to-end foodservice technology solutions helps professionals across healthcare and aging services streamline their operations, save time, reduce food waste, and meet regulatory requirements, so they can focus on what matters most: improving the quality of patient and resident care.   

We’re looking for a hands-on Site Reliability Engineer (Platform Engineer) to join our IT Infrastructure team. This role is focused on building resilient systems, improving platform reliability, and supporting critical production environments. You will be deeply involved in ensuring uptime, troubleshooting real-world issues, and improving operational excellence by enhancing observability and deployment automation across our hybrid cloud environments.  

A day in the life as a Site Reliability Engineer (Platform Engineer):  

• Provide dependable on-call support and incident response. 

• Troubleshoot and resolve infrastructure, performance, networking, and production issues. 

• Improve operational readiness, runbooks, and system resilience. 

• Implement and maintain deployment automation and IaC tooling. 

• Strengthen observability across servers, networks, and applications. 

• Improve monitoring, alerting, and performance tracking. 

• Partner with other Platform Engineering team members and related teams to improve systems. 

• Contribute to design reviews, process improvements, and runbooks. 

• Document solutions and share knowledge to uplift the team. 

If the below describe your knowledge, experience and character, this role could be for you:   

• Deep experience in managing cloud-based service deployments for resilience, performance, and configuration  

• Strong knowledge and experience writing deployment automation using modern IaC technologies and techniques  

• Observability expertise that spans the stack; HW, OS, Networking, and APM  

• Strong competence engineering database and messaging technology platforms  

• Linux configuration and optimization experience  

• Strong networking knowledge and experience, physical config, security, performance  

• VMware Infrastructure Management and performance tuning  

• Certification in AWS  

• Bachelor or Associate’s degree  

• Comfortable supporting production environments and participating in on-call rotation 

• Strong technical capability with a proactive mindset, naturally curious, and driven to continuously enhance systems and processes. 

We know imposter syndrome can be REAL when applying for a new role, but please don't let the confidence gap prevent you from taking a leap and applying for your dream job. Your future self will thank you!   

More to love about working at MealSuite:   

• Stock Options - Share in the success you help build.  

• Employment under Vietnam Labor Law - Includes Vietnam labor law contract with full benefits.  

• Hybrid Work Flexibility - Work remotely one day per week.  

• Generous Time Off  - up to 20 days of annual leave to recharge and refresh.  

• 100% Salary During Probation  - No drop in pay while you ramp up.  

• Continuous Learning - Unlimited access to online courses through Udemy to support your growth.  

• Office Perks - Free snacks and beverages to keep you fueled.  

• Flexible Working Time - We care about outcomes, over rigid schedules.  

• Team Events - Regular activities to connect, celebrate, and have fun.  

• Meaningful Work - Build awesome products that make a real impact.  

Have we got your attention? Great! Here’s what’s next:  

Apply today with your resume and answer any application questions. We’ll start reviewing candidates within two weeks of this position being posted and will reach out to you if we’d like to get to know you a bit better. We often get hundreds of applications for our roles (we feel very honored that so many people are interested!) and try our best to get back to each person. If there’s a delay in our response, please don’t think we’ve forgotten about you. We may be taking our time to thoroughly review each candidate before deciding who to interview.