Site Reliability Engineer (Mid - Senior)

ABOUT SINCH

Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.

Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.

At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation!

DESCRIPTION

We’re seeking a Site Reliability Engineer to join our Site Reliability Engineering team. This fully remote role is based in France.

Be a part of the team that builds and operates the infrastructure at the heart of every Sinch Mailjet service. You’ll be instrumental for the day-to-day management of our global infrastructure. This includes monitoring and tracking key performance indicators (KPIs), collaborating with engineers to ensure our products and services are appropriately resourced, automating processes, and planning for future growth and scalability.

• Partner with product engineering teams to identify systems requirements.

• Build and support our cloud-based microservices infrastructure.
• Automate routine processes and remediation tasks.
• Develop, monitor and track Service Level Objectives (SLOs) for the systems under management.
• Proactively troubleshoot, resolve, and plan for issues that typically come from support staff, other engineering teams, and our automated monitoring system.
• Ensure our datastores are healthy and operate at optimal performance levels.
• Contribute to the growth and culture of our engineering team.

REQUIREMENTS

• Background in infrastructure, operations, or software engineering.
• Experience with cloud providers such as GCP.
• Proficiency in configuration management tools such as Terraform and Ansible.
• Hands-on proficiency with modern monitoring tools like Prometheus and Grafana.
• Experience with distributed data stores such as PostgreSQL, Cassandra, and ElasticSearch.
• Knowledge about distributed event store and stream-processing platform (Apache Kafka).
• Experience with Python and Bash is beneficial.
• Strong technical skills across various infrastructure technologies.
• Proven ability to break down complex tasks into manageable ones.
• Strong communication skills and a history of building solid relationships with peers and leadership.
• Experience operating and maintaining production systems in a Linux and public cloud environment.
• Demonstrated ability to mentor and guide team members.

Are you ready? Join us on our journey! 

Our corporate language is English, please submit your application in English. 

At Sinch, we value learning, embrace change, and offer opportunities for personal and professional growth. Unfortunately, we are not able to support relocation outside EU at the moment and therefore we will take into consideration only applicants that:

• Hold French citizenship.
• Hold EU/EEA citizenship.
• Have a valid work permit for working in France.

Our Hiring Process

At Sinch, we are committed to following a recruitment process that is fair, objective, consistent, and non-discriminatory. We use pre-employment assessment to create an inclusive application experience to help foster diverse and high performing teams.

Even if you do not meet all job requirements, don't let that stop you from considering Sinch for the next step in your career. We are always looking for people that could help us pioneer the way the world communicates.

If this role isn't what you're looking for, please consider other open roles on our career page: https://www.sinch.com/careers/