Site Reliability Engineer

Job Overview:

We are seeking a skilled Site Reliability Engineer (SRE) to join our team. SRE will be responsible for keeping all internal user-facing applications and other production systems running smoothly. This hybrid role involves a combination of both development and operations skills to build and manage systems that are both efficient and reliable.

The Enterprise Platforms Integration team (EPI) handles onboarding, deployment, ongoing support, automation and integrations of tools used by internal customer teams (engineering and non-engineering). We own over 30 third party applications with a combined user base of tens of thousands. EPI builds and supports the backend and infrastructure that the applications run on, supports users and collaborates with other teams to continue to refine, improve, and expand the products and their user bases. EPI has a rotating on-call assignment to help triage and resolve ad-hoc issues. In addition to this on-call rotation, our SREs are typically involved in any number of projects (to varying degrees) at any given time. These projects can often involve working with other internal teams as well as external vendors. Being able to effectively manage and maintain these cross-functional relationships while driving projects forward in a timely manner is critical. Thus, good interpersonal and organizational skills as well as an attention to detail are essential traits for success.

While our environment is dynamic and our workload is high-demand, we foster the kind of collaboration and teamwork that has earned us a reputation for consistent success. If you want the next step of your career to include challenging work and supportive teammates, get in touch with us.

Responsibilities:
 

• Develop and maintain internal tooling that automates the provisioning, configuration and monitoring of the infrastructure and services.
• Collaborate with software engineers to make applications resilient and scalable.
• Participate in on-call rotations to ensure system uptime and performance.
• Troubleshoot and resolve issues related to application development, deployment, and operations.
• Reduce operational toil by automating repetitive tasks.
• Develop and maintain documentation and diagrams detailing the operational architecture and flow of web traffic in multi-tiered application environments.
• Conduct post-mortem reviews of incidents and implement preventive measures.

Qualifications:
 

• Bachelor's degree in Computer Science or Information Systems.
• 2+ years of proven experience as a Site Reliability Engineer or on similar hybrid and Software Engineering roles.
• Proficiency in at least one programming language such as Python, Go, Java or Rust.
• Good understanding and practical knowledge of the SDLC, design patterns, architecture patterns, SOLID principles, API maintenance, CI/CD.
• Experience with automation and configuration management tools such as Chef, Puppet, Ansible.
• Experience supporting modern services and web applications on Linux and Windows environments.
• Experience with cloud platforms (AWS preferred).
• Hands-on experience with containerization technologies (Docker, Kubernetes).
• Strong problem-solving skills, with an ability to troubleshoot complex system issues and keen attention to detail.
• Excellent communication skills, with the ability to collaborate effectively with a team and vendors.