At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship.
We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1. We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India—embracing both hybrid and remote work to bring the best minds together, wherever they are. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.
Site Reliability Engineers (SREs) are responsible for the overall performance and reliability of ASAPP's infrastructure and products. SREs design and implement the tools that automate building reliable and performant systems. We emphasize building tools over manual processes. We implement, not administer. We’re obsessed with automation, not repetition. Our job is to focus on building reliable infrastructure and tools for our product teams so that they can solve customer problems and deliver new features, not reinvent platforms.
What you'll do
Work with product engineering teams on service architecture and implementation
Deliver Infrastructure configuration as code and automate everything
Direct and implement monitoring and alerting systems to support rapid problem diagnosis
Perform Root Cause Analysis and design and deliver resolutions
Work on our Kubernetes / AWS infrastructure to support our product engineers
Design secure and performant networking solutions in our production systems
What you'll need
+4 years of relevant experience bringing software to production at high scale
Participation in on-call rotation, triaging and addressing production issues
Obsession with automation and instrumentation
Understanding of complex systems and failure scenarios
Excellent communication skills
Knowledge of AWS services, containers and container management frameworks
Familiarity with Message Bus based systems and distributed architectures
Proficiency in Terraform , Python and/or Go
What we'd like to see
BS or MS degree in the Computer Science field, or equivalent hands-on experience.
Experience in product oriented environments
Scalable distributed applications experience
Benefits
Competitive compensation
Stock options
ICICI Lombard General Insurance LTD
Onsite lunch & dinner stipend
Connectivity (mobile phone & internet) stipend
Wellness perks
Mac equipment
Learning & development stipend
Parental leave, including 6 weeks paternity leave
ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at
[email protected] to obtain assistance. #LI-AA1 #LI-Hybrid
