MeBe is a provider of evidence-based therapies for children with autism and other special needs. Our mission is to empower families, professionals, and communities by educating and training them on evidence-based approaches. Our secret sauce? Play-filled, research-based care across multi-disciplines including OT, Speech and ABA.

At MeBe, you’ll be offered more than a job. You’ll receive training and support to help you develop your career and grow as an individual. You’ll work with extraordinary team members who share a common goal, to help children with autism be their best selves. Your days will be filled with meaning and purpose.

MeBe is seeking a Site Operations Manager to support the day-to-day non-clinical operations of our Spring Learning Center. This hands-on role focuses on executing operational processes, supporting staffing and scheduling needs, monitoring attendance, and assisting with client onboarding and ongoing support, while ensuring daily activities align with company policies, safety standards, and compliance requirements.

Note: This role is expected to work on-site, Monday through Friday during core business hours, with consistent availability aligned to the Learning Center’s operational needs.

About You:

• You take pride in your work, pay attention to the small details and have a reputation for doing high quality work.

• You value transparency and operate with candor and compassion. You inspire others to be their best selves.

• You love to weave fun and laughter into whatever you do. Making a positive impact is what drives you

• You value individuality and find yourself gravitating towards people with other interests who think outside the box, and push the status quo.

About What You’ll Work On

Operations Coordination

• Serve as the primary operational leader for the Learning Center, overseeing all non-clinical operations to ensure day-to-day efficiency, consistency, and readiness.

• Collaborate closely with cross-functional partners including Revenue Cycle, Contracts and Credentialing, Scheduling, Business Development, Recruiting, and People Operations to address site-specific needs and support broader organizational goals.

• Implement, monitor, and enforce company policies, procedures, and compliance standards, ensuring operational alignment and regulatory adherence.

• Partner with Scheduling to optimize billable utilization, proactively reduce cancellations, and minimize gaps in service delivery.

• Monitor staff and client attendance patterns to support appropriate scheduling coverage, operational efficiency, and continuity of care.

• Oversee facility operations, including safety, cleanliness, and overall readiness; conduct quarterly safety inspections and lead required emergency drills, such as fire drills.

• Manage operational resources by tracking and ordering supplies, maintaining equipment, and coordinating repairs and vendors as needed.

• Support Learning Center administrative functions, including document management, internal coordination, site events, and approved social media or community updates.

Client Experience & Relationship Management

• Oversee the full client lifecycle, including onboarding, ongoing monthly check-ins, and discharge planning, ensuring a smooth, supportive, and well-communicated experience for families at every stage.

• Serve as a visible point of contact for families and visitors, greeting guests and maintaining a professional, welcoming, and family-centered environment within the Learning Center.

• Monitor and maintain high client satisfaction through proactive communication, early identification of concerns, and timely issue resolution.

• Advocate for client and family needs by partnering closely with the Clinical Team to address questions, concerns, and service adjustments.

• Support client retention and responsible growth by thoughtfully introducing additional MeBe services when aligned with family needs and clinical recommendations.

• Ensure documentation and follow-through related to client interactions, feedback, and resolutions are completed accurately and in a timely manner.

Staffing, Productivity, & Culture

• Monitor daily site operations and workforce performance, proactively identifying and addressing issues that impact service delivery, morale, or compliance.

• Partner with Recruiting and People Operations to support assigned recruitment, onboarding, performance reviews and retention initiatives, ensuring staffing aligns with operational and client needs.

• Provide non-clinical coaching, timely feedback, recognition, and corrective discipline in alignment with company policy to reinforce accountability, uphold performance standards, and support consistent expectations across the team.

• Foster a high-performance, respectful, and professional work environment that supports clinician success and positive client outcomes.

Qualifications & Requirements

• 2+ years of experience in an operations, administrative, or coordination role, preferably in healthcare, behavioral health, education, or a service-based environment.

• Experience supporting day-to-day operations, scheduling, staffing coordination, or administrative workflows.

• Strong organizational and time-management skills with the ability to manage multiple tasks and priorities in a fast-paced setting.

• High attention to detail and follow-through, particularly when working with schedules, attendance, progressive discipline and documentation.

• Ability to communicate clearly and professionally with families, staff, and internal teams.

• Comfort using scheduling systems, spreadsheets, and basic reporting tools; experience with healthcare or workforce systems is a plus.

• Ability to follow established processes, policies, and compliance requirements consistently.

• Willingness to learn and adapt quickly in a hands-on, operational role.

• Team-oriented mindset with the ability to collaborate effectively across functions.

• Dependable, punctual, and able to work onsite M-F during business hours.

Perks and Benefits:

• Industry benchmarked, competitive pay based on experience

  • Pay: $70,000-$80,000, depending on experience

• 29 PTO Days

• Medical, Vision, Dental for eligible employees

• Life, AD&D, Accident, Hospital Indemnity, Short Term Disability, and Critical Illness Insurance

• Invest in your mental health with access to free mental health sessions

• Protect your pet with discounted pet insurance

• Secure your future with our 401k program

• Unlimited employee referral bonuses

• Tuition discounts available to all employees through our University Partnerships

• Expansive treatment spaces in applicable locations

• Company sponsored, fun events for everyone

Note: This role is expected to work on-site, Monday through Friday during core business hours, with consistent availability aligned to the Learning Center’s operational needs.

For more information, please visit our website at www.mebefamily.com

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.