Site Manager - New York

Site Manager, New York City

Salary: $105,000-$115,000/year

Location: New York City (hybrid)

About Vanna Health 

At Vanna Health, we believe that a sense of belonging and engagement in the community is the foundation for improving overall health and wellbeing for individuals with serious mental illness. We help people living with serious mental illness thrive by strengthening the community ecosystem around them. Through innovative payment models and technology, Vanna Health promotes collaboration across existing behavioral health and primary care providers, hospitals, payers, clubhouses and other community based organizations. Additionally, Vanna Health can deploy our own top quality providers and case managers, as needed, in areas where there may be a shortage of resources.

Vanna Health was founded in 2021 by a team of mission-driven entrepreneurs, working in close partnership with payers, providers, and community based organizations to promote collaboration and improve outcomes while driving down costs. We are committed to the goal of supporting all individuals with culturally competent care regardless of their race, ethnicity, religion, sexual orientation, or gender identity. With modern technology, extensive development opportunities, diverse careers paths, and a culture that values diversity, equity, inclusion, and belonging, we are redefining what it means to work in community health.

About the Role

Vanna Health is seeking an experienced operator to launch and manage our services in New York City. This role will be responsible for overall success and performance of our NYC operation, including driving member engagement, improving operational outcomes, building partnerships with community organizations, and establishing a high-performing team culture across all 5 boroughs. The Site Manager will ensure a high standard of operational excellence and will work closely with Clinical and Technology leadership to identify opportunities for continuous improvement across the entire organization.

We are looking for someone who is able to collaborate across all teams at Vanna, manage client and partner relationships, and who has the ability to look forward and plan ahead for future growth and business development opportunities. This role is perfect for someone who is passionate about solving complex, systemic problems in healthcare and believes in the ability to foster meaningful change in members’ lives through person-to-person engagement and clinical best practices, combined with innovative technology. This role will be hybrid based on program needs (team meetings, 1:1 meetings, etc may be in-person).

The Site Manager is responsible for leading and overseeing a fully remote team of coaches responsible for member outreach, enrollment, engagement and care coordination activities. This role ensures operational consistency, accountability and performance across a geographically dispersed workforce within New York City. The Site Manager establishes structure, communication and oversight necessary for a high performance remote team. This includes monitoring daily operational activity, supporting staff through virtual coaching and supervision, ensuring adherence to program workflows, and maintaining strong engagement and culture within a remote environment. 

Responsibilities

• Ensure consistency and excellence in the delivery of Vanna's services to our members which include but are not limited to assertive community outreach, member centered engagement, coordination of comprehensive health care needs, and connecting members to care providers and necessary resources for wellbeing
• Ensure that Vanna’s NYC operation meets its business objectives, including key performance indicators and overall budget
• Monitor daily team activity through operational dashboards and tools 
• Track productivity indicators such as: 
• Outreach attempts
• Enrollment conversion
• Member engagement and satisfaction 
• Documentation
• Caseload activity 

• Hire great people to grow our talented team of coaches, and ensure their success and continued growth
• Manage coaches and provide mentorship and feedback
• Identify operational gaps and implement solutions to improve efficiency and outcomes
• Work with the clinical and technology teams to continually improve Vanna’s internal processes and the quality care for all members; proactively look for opportunities to improve our services.
• Build relationships with health system clients and community partners, ensuring high quality communication and establishing positive long-term relationships 

About You

Need to Have

• Experience working and scaling a high growth services organization

• Comfort managing to numbers–this role requires understanding Vanna’s key performance metrics and leading the team to meet those metrics

• Experience managing cross-functional implementations of new projects from start to finish
• 5+ years of people management experience providing mentorship, feedback, and professional development for direct reports
• 2+ years of remote people management 
• Strong ability to manage performance and address challenges directly and constructively
• Comfort operating in ambiguity and building processes in a fast-paced, early-stage environment
• Experience working in the healthcare industry involving complex physical and behavioral care, including SMI (serious mental illness)
• Experience supporting programs tied to quality measures and utilization reduction
• Tech-comfortable; able to use digital tools to stay organized, communicate effectively, and support day-to-day operations
• Located in NYC area
• Bachelor’s degree required for external candidates. Internal candidates without a degree may be considered if they have a proven track record of successful performance and relevant experience within the organization 

Nice to Have

• Experience with Medicaid
• Experience providing community and home-based care
• Experience collaborating with clinical and software development teams 
• Past entrepreneurial experience such as operating at an early stage company or pursuing your own idea

Benefits

• We currently offer full health, dental, and vision benefits. 401k available.
• Competitive compensation including salary and equity ownership in Vanna Health