Site Director - Broadway

The Site Director at OneTouch Direct is a pivotal role responsible for the overall strategic and operational management of the call center located at our Broadway location. Reporting directly to the Executive Team, the Site Director will lead a team of managers and staff, ensuring high levels of employee engagement, client satisfaction, and operational efficiency. This position encompasses responsibility for achieving fiscal targets, optimizing processes, and upholding OneTouch Direct’s core values.

As a Site Director, you will be the face of the location, representing the call center to external stakeholders while fostering a positive culture within the organization. Your leadership will contribute to creating an environment that emphasizes the importance of teamwork, personal growth, and community impact.

Key responsibilities include:

• Establishing and executing the strategic vision for the site, aligning with corporate goals.
• Building and maintaining strong relationships with clients, partners, and stakeholders.
• Overseeing hiring, training, and development of staff, promoting retention and morale.
• Implementing operational best practices to maximize efficiency and drive performance.
• Monitoring financial performance and implementing corrective actions as needed.
• Ensuring compliance with company policies, procedures, and best practices.
• Promoting a culture of continuous improvement and adaptability to change.

Requirements

Qualifications:

• Bachelor’s degree in Management, Business Administration, or a related field.
• 5+ years of leadership experience in a call center or related industry.
• Strong understanding of call center metrics and performance management.
• Exceptional interpersonal and communication skills, with the ability to build rapport at all levels.
• Proven track record in team development and employee engagement.
• Ability to thrive in a fast-paced environment and manage multiple priorities.
• Strong analytical and problem-solving skills; highly organized with attention to detail.

Preferred Skills:

• Experience with budget management and financial reporting.
• Familiarity with CRM and workforce management systems.
• Knowledge of industry trends and best practices.

Benefits

• Full-Time Hours: 40 - 50 hours per week schedule
• Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment!
• Benefits: Health Care Plan (Medical, Dental & Vision)
• Growth: Opportunity for professional advancement as we grow!
• Culture: Diverse, welcoming culture with Employee Resource Groups