Contribute to a long-term mission on critical identity management platforms while improving operational efficiency and collaborating within diverse teams.
Key Responsibilities
Production & Support
Ensure availability, performance, and reliability of SSO and Identity Management platforms
Act as L3 escalation point for complex incidents and problem analysis
Proactively identify improvements to reduce recurring incidents
Projects & Platform Evolution
Contribute to the delivery of identity and authentication-related projects
Support application teams during integration and troubleshooting phases
Participate in architecture reviews and technical design discussions
Drive automation and standardization to improve operational efficiency
Governance & Change
Work within formal change and incident management frameworks
Ensure changes are properly documented, reviewed, and executed
Collaborate with distributed, cross-functional teams
Profile
5–7+ years of experience in Identity Management, SSO, or authentication platforms
Strong background in production support and incident management (L3)
Experience operating business-critical systems in large environments
Automation-oriented mindset
Strong analytical and troubleshooting skills
Clear communicator, comfortable working with both technical and non-technical stakeholders
Experience in regulated environments (e.g. banking or financial services) is a strong plus.
Why Join Act Digital
Long-term mission on a critical platform
Exposure to complex, large-scale IT environments
Collaborative and international working context
Hybrid work model based in Montreal
Alter Solutions is an international IT consultancy that specializes in software development and cloud computing, focusing on driving digital transformation for industrial sectors worldwide. With a diverse client base across industries like banking, aviation, and energy, Alter Solutions stands out by combining local expertise with a global network to deliver tailored and scalable technology solutions.
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