SIM Engineer | Remote in Mexico

Important IT company At the Latin American level, growth requires:

SIM Engineer 

Key Responsibilities

1. SIM Provisioning & Lifecycle Support

   • Execute SIM and device provisioning activities as defined under SIM & Device Engineering Operations.

   • Assist in SIM activation, deactivation, replacement, and updates as part of daily operational workflows.

   • Perform routine SIM configuration tasks while adhering to project defined SLAs and quality standards.

2. Operational Monitoring

   • Monitor SIM and device systems for performance, errors, and malfunction indicators.

   • Conduct health checks on SIM profiles and provisioning workflows to support reliable operations.

   • Review system alerts, identify deviations, and escalate issues to senior engineers when necessary.

3. Issue Identification & Troubleshooting

   • Support first level analysis of SIM related incidents in collaboration with senior SIM engineers.

   • Document issues, gather relevant logs, perform basic diagnostics, and escalate to engineering/operations leads as required.

   • Provide timely updates on troubleshooting progress and ensure issues follow proper resolution workflows.

4. Data & Operations Documentation

   • Maintain accurate records of SIM operations, provisioning results, and workflow changes.

   • Update internal logs, trackers, and reports essential for daily operations and audits.

   • Support documentation of new processes or updates received from the SIM engineering team.

5. Collaboration & Cross Functional Coordination

   • Work closely with device engineering, operations, and customer facing teams to support SIM processes.

   • Assist in validating SIM operations during device onboarding or rollout activities.

   • Participate in internal discussions, clarifying issues and supporting continuous improvements in SIM management.

6. Compliance & Best Practices

   • Ensure all SIM operations follow organization approved methods, security practices, and compliance controls.

   • Assist in enforcing configuration standards and adhering to project-specific workflows.

   • Support updates to operational procedures and participate in knowledge sharing sessions.

Requirements

Required Skills & Qualifications

• Bachelor’s degree in Engineering, Electronics, Telecommunications, Computer Science, or related field.

• Understanding of SIM technologies, telecom concepts, or wireless network fundamentals.

• Basic knowledge of provisioning systems, device activation processes, or telecom OSS/BSS flows.

• Ability to perform structured troubleshooting and follow escalation guidelines.

• Strong documentation, communication, and coordination skills.

• Eagerness to learn SIM engineering practices and adapt in a fast paced environment.

Preferred Skills

• Familiarity with SIM lifecycle management tools or mobile network systems.

• Knowledge of eSIM, SIM profile management, or OTA provisioning methods.

• Experience with ticketing tools (ServiceNow/Jira) or operational monitoring platforms.

• Exposure to device engineering or telecom operational support environments.

ADVANCED CONVERSATIONAL ENGLISH AND SPANISH ESSENTIAL (Will be evaluated).

If you are a foreingner residing in Mexico, you must have a valid INE, CURP, NSS and RFC.

Job type: Remote.

Location: Mexico

Salary: $70,000 gross.

Benefits: Excellent superior benefits.