Shift Leader, The Romanos, a Luxury Collection Resort Costa Navarino (2026)

AI overview

Lead the reception team to ensure excellent guest experiences, manage workflows, and enhance staff training in a prestigious luxury resort setting.

Costa Navarino is in Messinia in the southwest Peloponnese, in one of the most unspoiled and breathtaking landscapes in the Mediterranean. It is currently home to four 5-star deluxe hotels, The Romanos, a Luxury Collection Resort and The Westin Resort at Navarino Dunes, W-Costa Navarino at Navarino Waterfront and Mandarin Oriental at Navarino Bay.

In the coming years, more upscale branded hotels will be added to our portfolio, both in Messinia and Athens, including the re-launch of the former Athens Hilton.

Navarino Dunes Costa Navarino facilities include 766-bedroom units award winning Anazoe Spa, a 4,000m2 spa & thalassotherapy center, four multi-awarded, signature golf courses, over 20 fine dining venues, 5,000 m2 House of Events and a wide range of sports, such as the “Mouratoglou Tennis Center”, Bayern Munich football academy, Navarino Outdoor and many more.

The Romanos, a Luxury Collection Resort is seeking for a capable, outgoing and flexible Shift Leader. The successful candidate needs to have excellent communication and organization skills and high ability to multitask.

Responsibilities

Prepare documentation for daily business.
Ensure prompt, efficient and courteous reception of guests.
Record and administer arrivals and departures.
Assist in training new staff members, coach them and monitor their performance.
Have full awareness of current daily status of hotel.
Ensure smooth hand over to next shift.
Be thoroughly conversant with all room types, décor and outlook.
Run communication and recording of complaints; deal with complaints on first level, escalate to Assistant Front Office Manager if needed.
Be aware of daily functions, events, VIP and group arrivals.
Carry out any other duties as required.
Keep constant communication with Reservations & Housekeeping dept. on any changes or discrepancies.
Ensure quality of data is maintained within the property management system enabling accurate guest history and sales information.
Always Coordinate the Reception team, handling associates’ duties, delegation of tasks.

Requirements

Have minimum 3 years of experience in the Hotel Industry, Front Office Experience in a reception of 2 or more receptionists on shift required. 5 star experience preferred
Have a bachelor in Business Tourism / Hospitality Management will be considered as an advantage
Be an excellent communicator in English (both written and verbal)
Knowledge of Greek and an extra foreign language will be considered as an advantage
Have excellent organization and communication skills with high ability to multitask
Possess strong computer skills and knowledge of Opera software

Benefits

What We Offer:

Competitive Compensation Package
Private Medical Plan
Accommodation in the vicinity of Costa Navarino (for non-Messinian associates)
Meals Provided On-site

Personal & Professional Growth:

Ongoing Training & Development Opportunities
Potential for Task Force Assignments Abroad in Marriott Hotels
Exposure to an International Work Environment

Wellbeing & Perks:

Use of Costa Navarino Facilities (subject to internal policies)
Access to the Support Room – Online Wellness Platform
Discounts at Marriott Hotels Worldwide

Perks & Benefits Extracted with AI

Free Meals & Snacks: Meals Provided On-site
Health Insurance: Private Medical Plan
Marriott hotel discounts: Discounts at Marriott Hotels Worldwide