Windward Consulting is an Elite ServiceNow Partner that delivers real-world Service Reliability solutions using a unique blend of expert process knowledge, technology insight, and deep operational experience. This combination of skills is grounded in a product- and vendor-agnostic approach that enables Windward to serve as a trusted partner to some of the world’s leading businesses and U.S. government agencies. Since our inception in 1997, Windward has supported over 500 clients worldwide and more than 3,500 projects.
Our dedication to excellence is reflected in our industry-leading metrics. Windward has a Customer Satisfaction (CSAT) score of 4.7 and an Employee Net Promoter Score (eNPS) of 82, demonstrating our commitment to both client success and employee engagement. We foster a culture of teamwork, innovation, and ongoing learning—empowering our consultants to tackle complex challenges for innovative clients. If you’re passionate about technology and eager to make a difference, Windward is the ideal place to elevate your career.
Windward is seeking a highly skilled and experienced ServiceNow Technical Consultant responsible for configuring and developing ServiceNow solutions that meet business and technical requirements. This role combines strong technical expertise in the ServiceNow platform with consulting and implementation skills to deliver high-quality, scalable applications and modules. The ideal candidate has hands-on experience building, customizing, and integrating ServiceNow applications across multiple modules.
Key Responsibilities
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Assist with ServiceNow administration, including troubleshooting issues.
- Coordinate the migration of catalog items and change workflows from a controlled instance to an instance managed by an external team.
- Act as a bridge between client stakeholders and new ServiceNow team, sharing requirements and feedback.
- Create test plans and perform testing on completed catalog items and workflows.
- Help define and document Change Management process requirements.
- Maintain project documentation and communicate regularly with stakeholders
- Collaborate with stakeholders and Business Analysts to translate business needs into technical specifications and lead technical workshops to review design, architecture, and configuration approaches.
- Support end-to-end project delivery including sprint planning, testing, deployment, troubleshooting, root cause analysis, and system optimization.
- Support integrations with enterprise systems (e.g., Azure AD, HR, ERP, monitoring tools) using REST, SOAP, APIs, and IntegrationHub, ensuring secure data exchange.
Required Qualifications
- Bachelor’s degree in Computer Science, Information Systems, or related field.
- 3–5+ years of ServiceNow adminstration or technical consulting experience
- Proven experience delivering at least one full-cycle ServiceNow implementation.
- Familiarity with Agile delivery (Scrum, SAFe, or other frameworks).
- Strong communication and client-facing presentation abilities.
- Strong understanding of ITIL and enterprise service management practices.
- Basic knowledge of JavaScript, Glide API, HTML/CSS, and ServiceNow platform architecture.
- Experience with Flow Designer, IntegrationHub, and Service Portal development.
- Excellent problem-solving and debugging skills.
Required Certifications
- ServiceNow Certified System Administrator
- ITIL v3 or v4 Certification
- DoD Active Secret Clearance
Preferred Qualifications
- Hands-on experience with ServiceNow integrations and API-based data exchange
- ServiceNow Certified Application Developer (CAD)
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Certified Implementation Specialist – ITSM is a plus
- Additional ServiceNow certifications in areas such as ITOM, SecOps, GRC, or ITSM
Location
Windward strives to attract and retain the best individuals and provide an environment where they can all grow professionally and build a rewarding career. We continually strive to create an environment that balances work life and offers benefits that will enhance the compensation package. We offer Medical, Dental, Vision, Flexible Spending Accounts, Short Term Disability, Long Term Disability, Life Insurance and AD&D, as well as the option to purchase additional Life Insurance and AD&D, Paid Time Off, Personal Leave, Holidays, 401(k) plan with company match and work/life balance.
Windward Consulting is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.
