Bravium Consulting is a dynamic and rapidly growing firm specializing in technology and management consulting for both public and private sector clients. Our team of skilled, certified professionals is dedicated to delivering innovative, effective, and fast-executing solutions. As a three-time ServiceNow Partner of the Year—winning Creator Workflow Partner of the Year in 2022, ServiceNow Store Partner of the Year in 2024 AND 2025 ServiceNow Worldwide Innovation Partner of the Year! — we take pride in our expertise and commitment to excellence.
At Bravium, we believe that our people are our greatest strength, which is why we invest in hiring top talent who align with our core values:
- Strive for Greatness
- Do the Right Thing
- Foster Teamwork
- Respect Each Other
- Grow Together
We are seeking a ServiceNow System Administrator to provide day-to-day operational support and maintenance on the ServiceNow platform for our client. This role will be responsible for ensuring the stability, performance, and availability of existing production capabilities, including (but not limited to) IT Service Management (ITSM), IT Asset Management (ITAM), Workplace Service Delivery (WSD), Software Asset Management (SAM), and IT Operations Management (ITOM).
Requirements
- Responsible for performing day-to-day operations and maintenance tasks for the ServiceNow platform
- Monitor and troubleshoot system performance issues and take corrective actions as needed
- Ensure availability and reliability of the ServiceNow platform, including backups and disaster recovery planning
- Manage user access and security, and implement security best practices
- Ensure compliance with internal policies and industry standards
- Participate in the design and implementation of new ServiceNow applications, processes and workflows
- Provide technical support and training to end users
- Communicate with stakeholders and manage change requests to ensure the ServiceNow platform meets the evolving needs of FHFA
Experience/Skills
- US Citizen
4+ years of overall IT experience supporting enterprise systems, service management processes, and end-user support operations.
2+ years of recent hands-on experience administering the ServiceNow platform, including configuration, troubleshooting, and ongoing maintenance.
Experience supporting and configuring ServiceNow modules including ITSM, ITAM, WSD, SAM, and ITOM in a production environment.
Skilled in ServiceNow user and group administration, role-based access control, and maintaining data integrity across CMDB and asset records.
Experience configuring workflows, forms, fields, business rules, client scripts, UI policies, notifications, and SLAs to support business requirements.
Familiarity with ITIL-based processes such as Incident, Request, Problem, Change, Knowledge, and Asset lifecycle management.
Experience supporting integrations and data imports using Import Sets, Transform Maps, and scheduled jobs to ensure accurate and timely data updates.
Ability to monitor platform health, troubleshoot performance issues, and resolve incidents related to ServiceNow functionality.
Experience developing and maintaining dashboards, reports, and KPIs to support operational visibility and leadership reporting.
Strong documentation skills, including creation of SOPs, knowledge articles, and technical guidance for users and support teams
About Bravium Consulting
Bravium Consulting provides technology and management consulting services for the public and private sectors. Our team is comprised of skilled, certified consultants that help clients achieve success with effective, created, and rapidly-executed solutions.
Bravium Consulting is rapidly growing and we are always looking for intelligent and motivated people to join our team. We are committed to excellence so training, supporting, and empowering our team is a top priority for us. We offer competitive salaries and a comprehensive benefits package which includes:
- 15 PTO days
- 11 paid holidays
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Short Term and Long Term Disability coverage with 100% premium support
- 401k Program with Bravium matching 100% of up to 4% of salary
- Training Program
- Employee Assistance Program
- Maternity Leave
- Paternity Leave
- Annual performance bonuses
- Referral bonus
- Flexible work arrangements
- Access to robust training and professional development program
-
Employee Assistance Program (EAP) for mental health and wellness support
Bravium Consulting is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
