ServiceNow Support Expert

Our Mission
At Ivy Partners, we are a consulting firm based in Switzerland that assists businesses with their strategic, technological, and organizational challenges.

We are committed to providing our team members with a career that promotes both personal and professional development. We support them in their skills enhancement and offer real prospects for advancement.

As a Support IT Analyst at Ivy Partners, you will be engaged in:
- Resolving incidents and managing Requests for IT service Management (RITMs);
- Maintaining the Silva Service Catalogue;
- Delivering training and managing data change projects related to Silva, a Service Management tool based on ServiceNow technology;
- Providing global level 1 support for SPM and level 2 support mainly for ITSM.

Requirements

About You
You are our ideal candidate if:
- You have experience as a Senior Technical Expert for Silva Officer (3-5 years);
- You are proficient with ServiceNow technology;
- You are well-versed in ITIL V4 practices;
- You have experience with IPCR Management processes;
- You are comfortable working in an English-speaking environment.

Why Join Ivy Partners?
- Care | We care about our employees by creating a supportive environment where everyone is valued and empowered with training and growth prospects.

- Trust | We believe in building strong and long-lasting relationships with our clients. Working with us is about establishing a partnership based on trust, professionalism, and transparency at all times.

- Innovation | We empower effective digital transformation through a unique blend of innovative technology and creative thinking.

- Responsibility | Community is at the heart of everything we do, and we take that responsibility seriously by working hard to create a positive impact.